PLEASE SEE ATTACHMENT FOR THE COMPLAINT

I called and spoke to a member of your sales team twice and gave all my details for him to send details about the car and book a test drive but he never got back to me.

The staff are so helpful, polite and attentive. Craig went over and above when we came for a test drive of ID3.

Quick to respond on email initially but then slower on subsequent email queries.

The Salesman was professional and pleasant, but his focus was on selling me an ex-demo car that appeared overpriced when compared with a new vehicle. Furthermore, the trade-in price offered for my VW Passat was almost 25% lower than that offered unsighted by Carwow and took little regard of the proud service history I explained.The PCP APR rate was much higher than my banks lending rate.

Your team were very friendly and helpful, thank you

HiI wanted to feedback a complaint.When I call Guildford Audi no one ever seems to answer the call within office hours in the week, just rings and rings and no answer and at times just rings off.There is no automated response to call later or use another number.I understand there may not be a receptionist or you are trying to save costs by not having one all the time but this is very frustrating.Given the high standards Audi adhere to I don’t think you are reaching those standards.The reason why I wanted to call is that the batteries in both keys on my Audi A3 are low already and the car is just over 2 years old. Which again I’m not sure what quality of batteries you are using in them to run out so soon.I look forward to hearing from you.Kind RegardsMr Vastano

We made an two appointments to test drive a car.The first one, we received a call to cancel as it was the end of the month and there was no one available to take us. Why was the appointment allowed to be made if this was the case?On the second time, we arrived at the Guildford Branch to be told the sales person had only just been told about the appointment. We were then informed that there was no vehicle available to test drive as the member of staff that drove it wasn't in that dayPoor communication and planning. We won't be returning

Yes, Ryan was helpful but unfortunately after paying £180 for a diagnostic test we are still no closer to finding out what is causing the false alerts showing on the dashboard.The car bought from Lookers is 10 years old but only 57,000 miles on the clock.If anyone has any ideas please feel free to wade in.Janet Bolton

Damp car that stank of wet dog. Plus, I was contacted by VW and given a 10am appointment, but then got a call from the dealer who advised that wasn't possible.