It has become apparent that my annual service in Jan 2025 has been incorrectly logged with an erroneous VIN number and I am seeking to get this rectified. I have now tried three times to contact Dan Murphy / Aftersales team and am not getting any acknowledgment

My time was wasted. I attended to VIP event that I had been invited to, however, it became clear that it is too early into my current plan for me to be in a position to change my car. I feel this should have been clarified before I was invited to the event as it gave be an unrealistic expectation, which was a waste of my time.

Of course. I will be happy to answer any questions.We have been very pleased with the service we received from Lookers VW Guildford,RegardsRichardDr. Richard WilczynskiHyde Dental Practice

Customer call in for a battery change. 29.1.26 - she had to wait for someone to come and acknowledge her , while she was waiting the music that was playing was saying a lot of swear words Ms Carew ask a member of staff about the music and staff member shrugged his shoulders as if saying tough and walked off .

Your salesman was excellent, very helpful and friendly (nas)

This conplaint is being sent on the back of my google review that was posted 4 months ago, this in relation to a VW TIGUAN that was purchased from the dealer of March 2025. I have pasted the review below for your consideration."This review comes after a purchase of an "Approved Used" 2019 Tiguan R Line placed just over 3 months ago. I was initially reluctant to write a review as it the salesman was helpful but overall the experience was something I do not expect from a reputable car dealership.Prior to purchasing the car, it was mentioned there was few stone chips on the vehicle that could be 'corrected' but they could not do this till after purchase (which I couldn't understand as it's in their best interest to advertise the car the best they could)? On the day of viewing I had noticed the vehicle was missing car mats, dirt marks on the wheel arch, dirt/marks on the alloys and the front tyre having a cut! When I mentioned this, I was told that it had passed their "100 point inspection and that it would pass their MOT". Unsurprisingly when I asked for a new MOT to be done, the tyre FAILED its MOT due to the cut in the tyre, which subsequently had to replaced (as I initially noticed). When collecting the car I also noted that the second key was not working. The salesman, cluelessly checked it over and then mentioned it must have been an oversight and apologised suggesting that I could go to my nearest VW dealership and get this repaired and VW LOOKERS would cover the cost. On the day of the booking, I get an email from the salesman stating they are unable to cover the cost and that I would need to pay for the key to be programmed and then they would reimburse the cost. This, proved to be even more difficult as I eventually had to speak with thr branch manager to get the payment refunded back to me as someone had forgotten to mention it to their finance department?In the last week, my wife used the grab handle located behind the drivers seat (where I usually place the baby car seat) when holding onto it (as its purpose) the handle became loose and the spring fell out! This is not something you'd expect from a a premium car bought from VW themselves. After contacting VW customer services, the dealer can only inspect the car if I take the vehicle direct to them (which is not local) and unable to accommodate a more closer VW dealership.Consumers prefer to buy vehicles through approved used from reputable dealerships to avoid issues such as this, but instead my experience is far from that! I regret my decision buying the car through here, and I hope that no other unexpected issues prop up"

REG – LA74 ZRKDear Customer ServiceMy car has an issue with a leak in the rear left back light – it is wet and this has caused the brake light not to work and a hazard signal on dash, it also causes the car to mist up with damp and you must put the AC on. My car is also due an oil change and full service, diagnostic test as it has a few seconds delay when pulling away at junctions/roundabouts.I have tried to book in the next date is April – is there anyway that this can be elevated as this is a new car barely a year old.Can someone collect the car from Bramley (my workplace & return then I do not need a courtesy car, and I start work at 8am). This would be helpful considering these issues.I look forward to hearing from you.With regards

Dear SirsI am writing to complain about the charge of £180 to carry out a diagnostic test on my vehicle.I brought my vehicle as mentioned above in on 7/10/2025 for a diagnostic test as I kept getting various false alerts on the system, such as faulty windscreen wipers, coolant needs checking etc. Ryan in service was my point of contact.Lookers had the car in for two days and said it was likely it was a break in a wire and to wait until the problem became worse.The problem did indeed get worse one and on a very rainy night my partner took the car out to go to a gig with a mate and all the lights went out and he had to open the window to see where he was going but once open it wouldn't close.I then contacted Lookers again and booked it in on 28/10/2025. Again Lookers kept it for two days but all they did was a free health check. Which seemed a bit pointless as between the two appointments I had the MOT carried out and it passed with no problems and Lookers knew this.I have to say also, each time the car was booked in it was me chasing Lookers not the other way around.Service said the fault scan showed the same lost communication as the last visit. No immediate causes and in order to investigate further they would need the vehicle for an extended period of time, probably a week to test for fault. In the mean time I had contacted Cartronics in Byfleet and they told me if VW could give me the diagnostic report, they would look at it for me.I duly asked for this but it was not given to me.Frustrated, I took the vehicle back from Lookers and drove straight to Cartronics. They booked me in for the following week and after dropping it off on the Monday morning they contacted me before the end of the day and told me, there were so many false alerts showing it could only be coming from the computer brain. I asked could it be a broken wire and their reply was 'no way',They ordered a new brain which arrived two days later and replaced it. I have had no problems since the computer brain was changed.As a VW dealer I would have thought you could have diagnosed the fault correctly, not leave it for me to wait and see if it gets any worse. I came to you in good faith as the dealer where I originally purchased the car and thought your service team would know more and perhaps have had similar issues with other VW's.Incidentally, I put all this in an email to Ryan on 8/12/2025 but to date have not received an acknowledgement of that email.I feel incredibly disappointed that I have had to pay £180 for basically no information, therefore I am asking by way of this email that you refund the £180.I look forward to hearing from you.Regards.Janet Bolton07759672327

No deal agreed

I booked a test drive for Saturday 24 January. We arrived 5 minutes early and checked into reception. We waited for 20 minutes and asked if everything was ok - the receptionist said it was. We waited a further 10 minutes and were then told that our test drive was booked in for Sunday (which was not correct). There was no one that could help. There was no apology. It was a total mess and a waste of time.