Ollie was very good.Gave just enough advice without being pushy.

Of course.I have always received excellent support from Lookers' Service and Repairs Departments, and this definitely applied to the most recent help when replacing the battery in the Passat.However, I have two comments:-1. Swiss cottage, who collected the Passat, simply connected their unit to the battery and the car instantly started. Therefore, it was immediately obvious that the battery, that had been in the car since new, giving sterling service, had finally expired.So, quite frankly the £180 "evaluation charge " to determine the starting problem seemed rather excessive.2. When completing the work agreement in the computer document I clearly indicated on the left of the document on the screen that I wanted to pay over 4 months. This was accepted and an estimated monthly charge was shown.But, on collection I was told that this method of invoice settlement was not possible because I should have known that I had needed to sign another agreement with a third party company?There was no mention of that beingnecessary on the screen.So, to collect my car I had to pay the full invoice amount.You need to visit this computer program and correct this omission.R. Carter.

We haven't bought a car in a long time and the staff were very patient and helpful. And there was a good choice of used vehicles. However, we found just the car we were looking for on the Volkswagen UK website at Windrush in Slough.

Very fast responses and keen prices. Very professional, friendly and helpful. Although I didn’t purchase a vehicle I found the overall experience first class especially Ollie who was very helpful.

All good.The issue was that the level of trim/specification was not as good as Qashqai - plus more expensive.

Dispute of £284 Charge and Courtesy Car Policy – Volkswagen Lookers GuildfordDear Lookers Guildford Team,I am writing to formally dispute the £284 charge applied to my recent visit to your dealership. I believe this charge has been applied incorrectly based on the circumstances of my booking and the work carried out.My vehicle was brought in due to existing issues and errors, which are covered under my Volkswagen warranty. The only item not included in the warranty is the routine annual service, which I fully acknowledge and expected to pay for.However, I was charged £284, and I would like clarification on how this amount was calculated. In particular:Courtesy Car Charge -I was informed that a courtesy car would be available, which is essential given the distance and logistics of my commute. A courtesy car, by definition, should not incur a charge under these circumstances—especially when the vehicle is in for warranty-related investigation.Lookers Guildford was the only dealership able to provide a courtesy car at the time, which is why I booked with your location.Warranty-Related Issues -The faults found with the vehicle are part of the manufacturer warranty, and therefore should not contribute to additional charges.Service Report Showing £0.00 Selected WorkI also received a message (screenshot can be provided) showing that the Selected Work Cost was £0.00, which contradicts the bill I received.Given this, I kindly request:A breakdown of the £284 charge, with explanation of each item.Removal or refund of any courtesy car charges, as this should not apply for warranty-related work.Confirmation that all warranty-covered faults were addressed and not charged to me.I appreciate your prompt attention to this matter and look forward to a resolution.

We purchased a vehicle in July 2025 from James Hart which included an extended warranty. We had a warning light appear in November 2025 and contacted our local Swindon dealership. They ran diagnostics on the vehicle which showed 2 faults. However the warranty would not cover it as the faults were shown to have been present when the vehicle was sold. We have tried repeatedly to contact Lookers Guildford as have the Swindon branch. We have been told on several occasions someone will call back but no one ever does. We are considering getting legal advice.

Cameron Stevens was both helpful and professional

Lack of knowledge about the car seemed very disinterested. And have the brass neck to expect the customer to pay for damage on the car before it was delivered, no wonder so many dealerships are shutting down with Customer Service like this. I certainly wouldn't enquire again at lookers if this is their attitude to so-called approved cars.

Was welcomed warmly and treated with respect and friendlyness