We had a bit of trouble with the old logbook and was advised to phone the DVLA which I did only to be told that when we bought the old t Cross it hadn't been registered in my name from lookers in Camberley and there for I was not responsible for the old log book and it was down to the garage that I part exchanged it to order a new log book and not me as according to the DVLA it was never registered in my name.

Quick and easy. All went smoothly and on time.

James went above and beyond for the sale, process, and stayed behind to do handover for me

Grateful you got essential parts delivered promptly within 24 hours

It was self explanatory and easy to understand and use. I found your servicing team very helpful.

Craig was great and informative and helpful

I did not use on-line service very much. I preferred the excellent telephone contact with the service department Friendly staff and all promises regarding timing of MOT and car service were met.

Not an issue with Guildford, but I spoke to a central booking system to arrange the original appointment and they failed to pass on the message that I would be waiting. That came as a surprise to Guildford Lookers. They managed to do the work in 2 hours which was ok, but longer than I expected.

Very happy with the service that VW provided Very helpful employees

The overall service was great. The waiting area has been revamped since I last used it. The new seats were OK but if you wanted to have a drink then you ideally needed a seat near a table. Not all the new chairs have easy access to a table. I was listened to. I brought the car in for an MOT while I wait. I asked for Lookers not to make the complimentary video and was asked if I wanted the complimentary clean which I declined. The service team realised I did not want to be hanging around too long and I was very pleased to be out in 75 minutes.