Was welcomed warmly and treated with respect and friendlyness

Nobody followed up about my enquiry!

Paul at Lookers was excellent and looked after us extremely well. Communication was excellent and he resolved all our queries.

Dreadful experience. Took time off and travelled all the way to Guildford to view a car because it wasn’t around at the weekend - got there to be told the car had just been sold and to look at other options. There were no similar options so we left. The car in question is still visibly for sale on Autotrader at a further reduced price, so how could this be. All very shady and a poor customer experience. Poor communication throughout.

No follow up email as promised

turned up and was left waiting didn’t really know who we were then told the car we were looking at was under negotiation but we could still take for a test drive - was told we’d be called back if the car was still available and did get a call. 1 week later got a call to see how we were doing to be told the car had just been sold. Quite frustrating as we would have bought that car have now purchased else where

Poor experience with sales team. Still awaiting a quotation even now. Gone to another garage.

Reserved vehicle was not available, reservation fee taken twice, emails regarding refund have been ignored and no money has been refunded.

Communication and the help Cameron offered was greatly received. He really did try to help as much as he could

Your team member Cameron was very helpful and pleasant, and showed me a VWT-roc which I test drove. He followed up my visit in a helpful way.