Very pleased with the service provided by the service team, who kept informed. But somewhat disappointed in Volkswagen generally. The impression I got when purchasing the car that the 2nd year inspection/service was included. So was somewhat shocked to be told that things such as the sun-roof, pollen filter etc. all needed to be serviced and was recommended! In summary I was told what was included, but not what wasn't included! The total of this would have been over £600.00. Had I known all these things required servicing I would have had second thoughts about purchasing the car. The car hasn't even done 14,000 miles yet. The list value is over £40,000 so I am having to pay a fairly hefty addition on the car tax. Again this was not really explained.
Verified User
•
May 3, 2024
5.0/5
5.0/5
Fantastic customer care
Verified User
•
May 3, 2024
5.0/5
5.0/5
Friendly service and very accommodating. Couldn’t wish for better service.
Verified User
•
May 1, 2024
5.0/5
5.0/5
The salesperson, D Capp, was extremely knowledgeable and very pleasant to deal with.
Verified User
•
Apr 30, 2024
5.0/5
5.0/5
Hassle free simple process Excellent service, efficient and thorough. Great staff and thoroughly welcoming and pleasant dealership.
Verified User
•
Apr 30, 2024
5.0/5
5.0/5
Good customer service from friendly staff (Dan). As a family we have been using Lookers for 20 years and sales and service have always been good
Verified User
•
Apr 29, 2024
5.0/5
5.0/5
My experience was a lot quicker and easier than previously. There was a slight altercation but Dan happily helped and was a pleasure to speak to over the phone and in person. Valued member of Guildford branch! Excited to be purchasing my next car in guildford soon!
Verified User
•
Apr 29, 2024
5.0/5
5.0/5
Excellent service, clear communication and very friendly staff
Verified User
•
Apr 25, 2024
4.0/5
4.0/5
Unfortunately there were delays in the delivery of the vehicle from the original intended delivery date
Verified User
•
Apr 24, 2024
5.0/5
5.0/5
Cameron helped us and he was friendly, professional, knowledgeable.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Very pleased with the service provided by the service team, who kept informed. But somewhat disappointed in Volkswagen generally. The impression I got when purchasing the car that the 2nd year inspection/service was included. So was somewhat shocked to be told that things such as the sun-roof, pollen filter etc. all needed to be serviced and was recommended! In summary I was told what was included, but not what wasn't included! The total of this would have been over £600.00. Had I known all these things required servicing I would have had second thoughts about purchasing the car. The car hasn't even done 14,000 miles yet. The list value is over £40,000 so I am having to pay a fairly hefty addition on the car tax. Again this was not really explained.
Verified User
•
May 3, 2024
5.0/5
5.0/5
Fantastic customer care
Verified User
•
May 3, 2024
5.0/5
5.0/5
Friendly service and very accommodating. Couldn’t wish for better service.
Verified User
•
May 1, 2024
5.0/5
5.0/5
The salesperson, D Capp, was extremely knowledgeable and very pleasant to deal with.
Verified User
•
Apr 30, 2024
5.0/5
5.0/5
Hassle free simple process Excellent service, efficient and thorough. Great staff and thoroughly welcoming and pleasant dealership.
Verified User
•
Apr 30, 2024
5.0/5
5.0/5
Good customer service from friendly staff (Dan). As a family we have been using Lookers for 20 years and sales and service have always been good
Verified User
•
Apr 29, 2024
5.0/5
5.0/5
My experience was a lot quicker and easier than previously. There was a slight altercation but Dan happily helped and was a pleasure to speak to over the phone and in person. Valued member of Guildford branch! Excited to be purchasing my next car in guildford soon!
Verified User
•
Apr 29, 2024
5.0/5
5.0/5
Excellent service, clear communication and very friendly staff
Verified User
•
Apr 25, 2024
4.0/5
4.0/5
Unfortunately there were delays in the delivery of the vehicle from the original intended delivery date
Verified User
•
Apr 24, 2024
5.0/5
5.0/5
Cameron helped us and he was friendly, professional, knowledgeable.