Very pleased with the service provided by the service team, who kept informed. But somewhat disappointed in Volkswagen generally. The impression I got when purchasing the car that the 2nd year inspection/service was included. So was somewhat shocked to be told that things such as the sun-roof, pollen filter etc. all needed to be serviced and was recommended! In summary I was told what was included, but not what wasn't included! The total of this would have been over £600.00. Had I known all these things required servicing I would have had second thoughts about purchasing the car. The car hasn't even done 14,000 miles yet. The list value is over £40,000 so I am having to pay a fairly hefty addition on the car tax. Again this was not really explained.

Fantastic customer care

Friendly service and very accommodating. Couldn’t wish for better service.

The salesperson, D Capp, was extremely knowledgeable and very pleasant to deal with.

Hassle free simple process Excellent service, efficient and thorough. Great staff and thoroughly welcoming and pleasant dealership.

Good customer service from friendly staff (Dan). As a family we have been using Lookers for 20 years and sales and service have always been good

My experience was a lot quicker and easier than previously. There was a slight altercation but Dan happily helped and was a pleasure to speak to over the phone and in person. Valued member of Guildford branch! Excited to be purchasing my next car in guildford soon!

Excellent service, clear communication and very friendly staff

Unfortunately there were delays in the delivery of the vehicle from the original intended delivery date

Cameron helped us and he was friendly, professional, knowledgeable.