I emailed in enquiring about test driving a vehicle and no one got back to me.

No appealing offers compared to the last two deals I have had with yourselves Really disappointed

We came in to buy a car. We had a test drive (good), but were told to look up car details for ourselves online (no answer given to questions). We went away and did that, then asked for a quote, but received absolutely nothing, with no follow up either. All in all a rubbish experience of trying to spend £40,0000, only to be met with disinterest. We have since purchased another vehicle.

Beyond the first confirmation email saying that someone would contact me, I’ve heard nothing

I called and spoke to a member of your sales team twice and gave all my details for him to send details about the car and book a test drive but he never got back to me.

The staff are so helpful, polite and attentive. Craig went over and above when we came for a test drive of ID3.

Quick to respond on email initially but then slower on subsequent email queries.

The Salesman was professional and pleasant, but his focus was on selling me an ex-demo car that appeared overpriced when compared with a new vehicle. Furthermore, the trade-in price offered for my VW Passat was almost 25% lower than that offered unsighted by Carwow and took little regard of the proud service history I explained. The PCP APR rate was much higher than my banks lending rate.

Your team were very friendly and helpful, thank you

We made an two appointments to test drive a car. The first one, we received a call to cancel as it was the end of the month and there was no one available to take us. Why was the appointment allowed to be made if this was the case? On the second time, we arrived at the Guildford Branch to be told the sales person had only just been told about the appointment. We were then informed that there was no vehicle available to test drive as the member of staff that drove it wasn't in that day Poor communication and planning. We won't be returning