Lookers went through all documents to make sure I was happy and was happy to answer any questions. The car was was in excellent condition inside and out and they even took my very old car in part exchange which saved me having to get rid of it

I love my new car. The experience buying it from Lookers Guildford was simple and straightforward. Rob Hewitt was easy to do busy with and friendly. I’m very happy.

Cameron was really helpful and proactive.Send the videos and updates straight away.

Good communication. Good Results.

All very good but nothing outstanding.No video provided of visual health check.

There seemed to be an error in your online booking system, as it would only allow me to have the car serviced at the VW Battersea, London, which is where I orginally bought the car. This is now inconvenient to get to and from my current residence in West Sussex, so I usually like to opt for VW Guildford, as the most easliy accessible dealership, but your online system would not allow me this option, so I had to call to make the booking.Everyone was helpful and courteous, from when the car was collected to the point it was returned to me.

All in all a very efficient handover for my new car.

The system was easy to use to check in - but it was a waste of time. I still had to queue and go through check in system when I got to the garage.Everyone in the service department was excellent. I did not give an excellent score because I had already booked in on-line and was expecting to simply drop off my keys. As it was I still had to queue for quite a while and then go through the whole booking in process again - which meant that i missed the bus back, that I was planning on getting.

Staff were extremely helpful and efficient as was the overall process.

I did not use it.My service was prompt, I was kept informed while I waited.