REG – LA74 ZRKDear Customer ServiceMy car has an issue with a leak in the rear left back light – it is wet and this has caused the brake light not to work and a hazard signal on dash, it also causes the car to mist up with damp and you must put the AC on. My car is also due an oil change and full service, diagnostic test as it has a few seconds delay when pulling away at junctions/roundabouts.I have tried to book in the next date is April – is there anyway that this can be elevated as this is a new car barely a year old.Can someone collect the car from Bramley (my workplace & return then I do not need a courtesy car, and I start work at 8am). This would be helpful considering these issues.I look forward to hearing from you.With regards

Dear SirsI am writing to complain about the charge of £180 to carry out a diagnostic test on my vehicle.I brought my vehicle as mentioned above in on 7/10/2025 for a diagnostic test as I kept getting various false alerts on the system, such as faulty windscreen wipers, coolant needs checking etc. Ryan in service was my point of contact.Lookers had the car in for two days and said it was likely it was a break in a wire and to wait until the problem became worse.The problem did indeed get worse one and on a very rainy night my partner took the car out to go to a gig with a mate and all the lights went out and he had to open the window to see where he was going but once open it wouldn't close.I then contacted Lookers again and booked it in on 28/10/2025. Again Lookers kept it for two days but all they did was a free health check. Which seemed a bit pointless as between the two appointments I had the MOT carried out and it passed with no problems and Lookers knew this.I have to say also, each time the car was booked in it was me chasing Lookers not the other way around.Service said the fault scan showed the same lost communication as the last visit. No immediate causes and in order to investigate further they would need the vehicle for an extended period of time, probably a week to test for fault. In the mean time I had contacted Cartronics in Byfleet and they told me if VW could give me the diagnostic report, they would look at it for me.I duly asked for this but it was not given to me.Frustrated, I took the vehicle back from Lookers and drove straight to Cartronics. They booked me in for the following week and after dropping it off on the Monday morning they contacted me before the end of the day and told me, there were so many false alerts showing it could only be coming from the computer brain. I asked could it be a broken wire and their reply was 'no way',They ordered a new brain which arrived two days later and replaced it. I have had no problems since the computer brain was changed.As a VW dealer I would have thought you could have diagnosed the fault correctly, not leave it for me to wait and see if it gets any worse. I came to you in good faith as the dealer where I originally purchased the car and thought your service team would know more and perhaps have had similar issues with other VW's.Incidentally, I put all this in an email to Ryan on 8/12/2025 but to date have not received an acknowledgement of that email.I feel incredibly disappointed that I have had to pay £180 for basically no information, therefore I am asking by way of this email that you refund the £180.I look forward to hearing from you.Regards.Janet Bolton07759672327

No deal agreed

I booked a test drive for Saturday 24 January. We arrived 5 minutes early and checked into reception. We waited for 20 minutes and asked if everything was ok - the receptionist said it was. We waited a further 10 minutes and were then told that our test drive was booked in for Sunday (which was not correct). There was no one that could help. There was no apology. It was a total mess and a waste of time.

No contact from dealership

purchased May 2025. Originally cust not happy driving the vehicle on set for auto drive and the brakes slap on. This was brought to the attention of the dealership and they were told they would just have to put up with it. Brakes slam on when motorway driving. Wing mirror wouldnt heat up they advised this has been fixed. The car is not charging upto 70% unless she uses other sites. Charging to 50 - 55% apparently thats normal. Contact VW and they advised it needs to go back to get looked at. Cust would go to court to get this sorted out. Cust put a poor review as he is not getting anywhere with this, he would like this sorted and wished they never purchased the vehicle. Not fit for purpose.

Name: Miss Caley RedmanAddress:2 new wisley houseGarfield RoadAddlestoneSurreyKT15 2GEMobile: 07802891505Email: caleyredman28@yahoo.comCAR PURCHASED: KIA CEED GT LINEREG NO: RF71 MXX (BLUE)DATE PURCHASED: 5/4/2025To whom it may concern:I am writing to you to bring your attention to the fact I am not satisfied with the after care sale service atVW Lookers Guildford.I purchased a Kia ceed on 5/4/25 and during the purchase I was informed by Craig Bishop that this vehicle had a full service history and a warranty still valid through Kia ,due to their 7year warranty.Craig had told me to simply take my car to Kia next year in 2026 when it will be next due a service and they will sort it all out for me.As my service was due in February ,I contacted Kia to arrange this and they brought it to my attention that there is no service history visible to them and without it the warranty would be void.Kia advised me to contact VW for this service history as they said it should have been provided to me at the sale of vehicle. They also advised me to check the service book which again showed no history in it either.I have failed to find any evidence of a service being performed on the car when I looked online myself and have called VW for assistance with this without a response many times until eventually the receptionist answered and advised me to email my concern.(I also explained to her the matter was urgent and I just needed someone to let me know asap)I decided to email VW as advised and sent this the same day as calling them on 20th January 2026)I did not hear back that day- nor did I the next.I have had to re call VW on 22/1/26 to try and seek the information again. After a 10 minute wait and no answer I tried again.The receptionist said she will direct me to services and finally I spoke to Ryan.Ryan said he was updated on the matter via the receptionist and he had already sent a email to the entire sales team including both sale managers asking for them to contact me and asking why they did not pass the service records onto me at the point of sale.Ryan also stated he has attached a PDF of the service works carried out on the vehicle during the used car prep before I purchased the vehicle and that this shows a full major service was carried out among other work. (I did not have this paperwork either provided to me at the sale of vehicle and again no service history provide by VW for the work they carried out and no stamp in the service book either!!!)I am still awaiting a call from the sales team and managers to inform me why there was a lack of service history provided to me and why I did not receive them?This has caused me extreme stress and anxiety and uncertainty with where I stand with my mis sold service history and warranty and this is mentioned and covered in the consumers act 2015 if it has been mis sold to me. I have lost time on numerous occasions to call and chase the information only be left on hold or write emails with no responses.I am aware that with no service history or warranty on a vehicle sold then it can seriously devalue the car by up to 40%.I am very disappointed in the lack of after sale care and the lack of interest regarding the matter.I expected a quality service from a reputable dealership and had hoped it would be stress free, however I’m left feeling deflated and totally uncertain now with the inefficient staff performance.I request to address this above issue with a matter of immediate attention.If the above is not resolved then I shall be seeking compensations for delays and lack of information.RegardsC.REDMAN

My experience with the sales team

No contact from the dealership only the call centre

My car has been put in to be serviced 3x since October last year. The first time vw had the vehicle for the whole day and no work had been done then it had been booked it for 2 separate appointment after this and vw had not prepared a courtesy car for me both times so I had to take the vechicle back.I had an appointment today for a service and mot vw had provided me with a manual courtesy car which I am not licensed to drive this has affected my time and my work. I had no communication before my appointment. I had to ring up services to confirm my appointment and ask if there was a courtesy car available as I had been up twice and there was no car available for me. I wasn’t happy with the service that I received at the main desk. I was made to feel like it was my problem. This is not good enough.