Overall fine. Disappointed the car was not cleaned prior to collection, but the collection service was very good and efficient. The video detailing the car status is useful. The car was kept for longer to carryout further remedial works, but due to the unavailability of brakes and discs I have to return the vehicle next week for this repair, which is frustrating. I also feel Volkswagen should advise that some maintenance is required after two years and offer this as part of the service plan, rather than as up sell products.

On entering the showroom I was initially ignored by all staff.I returned a second time and this happened again until I sought assistance - what was fantastic.However after my first visit I only returned because there was parking available. Otherwise I would not have returned again. I am still looking for a car but do not need this for 6-9mnths. I would be happy to be contacted again if an auto polo became available.Thanks.

I withdrew due to changed circumstances. All good from your side

Izzy was fantastic and kept me informed at all stages during the process

The service provided was prompt, professional and attentive. James Hart ensured I had all the information I needed and that I understood it. I am happy for you to share or publish this information but please use my initials rather than my full name. Many thanks

No comment good service…

Izzy was absolutely brilliant throughout the entire purchase. She was knowledgeable, friendly, and did everything and more to ensure I was happy, going completely above and beyond. Her customer service skills are impeccable and I would gladly recommend her and Lookers to friends and family for future car purchases. Thank you Izzy!

I was very pleased throughout in all aspects

Handover needs plenty of time - for EV’s the tech is a lot to take in

I look forward to receiving my guardex kit from you