With all documentation now being managed electronically, and spread across multiple emails, it can be difficult to keep track of everything that is important. It might be helpful to either receive all documentation together in a single pack, or at least to be sent a summary that recaps everything that has been provided.Similarly, when finalising our vehicle order we were shown electronic brochures of various product add-ons (e.g. GAP insurance, Smart Repair, Gard X, etc.). We were shown these only briefly on screen before confirming our purchase. It would be helpful to be sent a copy of these brochures following our order, so we can look back at what we have agreed to and save for future reference.

no thanks

Service contact Tom was very helpful.

Very professional

Wayne in the Service Team at Lookers Guildford was very helpful and thorough - he patiently explained all the MOT recommendations and booked my car in for a service next month.His colleagues in the showroom were very personable including Reception.

Just wanted to thank the service team for helping me out.Had a coolant leak and was due to drive to Devon in a few days time. They managed to get me in quicker than their normal lead time and replaced the leaking coolant pump.Communication was excellent and I was so relieved to get my car back in time for the holiday.Thank you!

Excellent service as ever

Craig Bishop really was exceptional - he was very keen to get everythinhg right for us. We bought two Used Polos from him and I would go to him straight-away when it comes to updating our other cars. Craig is decent chap who works hard and cares about the details: he truly wants the customer to be happy. Couldn't fault him at all. We have been dealing with Lookers/Colbornes for 17years now and Craig is undoubtedly the most efficient and professional member of staff so far! Thank you

Craig was excellent- we just decided to go for a Tesla instead

Excellent communications, polite staff, good customer service.