Was really good

.

During the 8 weeks you had my car, Rachel kept us up to date regularly and was always polite and courteous.

Couldn’t have been any better.

Claire, who handled my repair at the dealership, was very accommodating and pulled out the stops to arrange an appointment to suit me and provide a courtesy car at short notice. My car was valeted before I collected it within a day.

Easy process from start to finish

Very easy to use the service, and convenient to arrive already checked in Speedy and polite service, and a good place to work whilst I get the car serviced

Dealing first hand with a service manager at the branch is preferred as through contact the service manager has a better understanding of customer needs. The online system I find is process driven and does not take account of an individual customers requirements. This was particularly important when Jane intervened to bring my wife’s ID3 into the workshop when a clear safety issue arose and the response my wife received was it would have to wait until December. For whatever reason that response was given Jane had the presence of mind to correct that advice. I can’t speak more highly about her listening and informed approach which is a credit firstly to Jane but also Lookers. Jane Skelton was extremely helpful and informed when dealing with my booking and took the time to check that all was in order before my arrival. She also verified that the service I was booking was the correct scheduled type service given the mieage covered.

Excellent customer service

Fabulous