We already touched on this over the phone, but the delivery driver was quite the personality. The delivery driver needs to understand that what constitutes an emergency / rush for him, is not for his customers. I’d been looking for a new car for a long time - and from the very start, Shuaib (& Simon) have been amazing. Most car dealerships you “walk” into are snobby, and if you’re not flashing the cash, push you to the side - Shuaib & Simon couldn’t have been more opposite to this - Both Knowledgeable, Kind, Friendly, Helpful, Understanding, Patient - the list could go on. Thank you for such a great experience!

Excellent service as always

gave excellent description of car. Was able to answer the queries we had

Once my car was on site, I was kept up to date with the progress regularly and Claire sorted everything out and went over and above to get my car sorted as soon as possible.

A good friendly service from start to finish

Friendly & customer focused service. James spent time explaining everything so I was able to drive away with confidence.

Great service from the team at Newcastle Volkswagen

Couldn’t have done more to clearly communicate the status of the job. Problem with car window seamlessly repaired under extended warranty.

Staff made the waiting period a pleasant experience. No charge for the M.O.T. As part of the extended warranty program.

Service on time as agreed good information