The salesman knew what he was talking about and he sold the car to us He explained every detail to us ,no matter how small the query was.would definitely call in to see him again near the time to change our car.

No emailed info with pricing or links sent

Utterly appalling customer service from Lookers Volkswagen Newcastle Silverlink.My VW Golf was booked in for a service & MOT on Thursday 9th July.Was contacted on Friday 10th to say a headlight fault has been discovered and the car would fail its MOT so is not driveable.It then took Lookers four days to even investigate the fault. After five days they eventually managed to diagnose the fault.By now I've been without my car for seven days. They could not supply a courtesy car.It then took two further days before they actually ordered the part. And they say the part is not in stock anywhere, so they have no idea when I'll get my car back.Nine days without my car. No courtesy car supplied despite asking numerous times.It's now Wednesday 22nd. No contact of any kind from VW Lookers since Friday 17th.Fourteen days without my car. Still no courtesy car.All the while other customers who are without their car for a day or two are getting courtesy cars.I've been without my car for fourteen days now, and no sign of getting it back in the near future either.Every time I phone I get fobbed off with the same pathetic excuses.....How hard can it be for a dealership with hundreds of cars to supply a courtesy car?Been taking my car here for over 8 years, this is how I get rewarded for my loyalty.

I missed the message from Pierre as I had no reception for my phone on Whitby moorsI contacted the sales department and left a message for Pierre on Saturday and still waiting for a reply

There appeared to be only one person who was working on the used car side.I am unsure if he was stressed or if he had other things going on but I was very disappointed with the service. He was quite rude and off hand.

Exceptional service, advice and support but work car scheme made more sense for me.

Yesterday, 13/7/26, I left my car in for its annual service and MOT. I left the car in promptly and communication between Lookers and myself was great everything ran smoothly. I collected my car, paid for whatever was needed - oil and air con and drove home. When I got home, I noticed that the car had several areas where paint had been lifted off the front bumper due to the wash that I had received while the car was in for service. This is even more of a worry given the fact that the car was purchased from Lookers in August 2024. I believe that this fault is of Lookers and I look forward to hearing from someone to rectify this situation before it escalates.

Started well, ended badly/sadly. Great communication to start with. Car was sold when 'my' sales person was on a day off. She emailed to let me know when she returned to work the next day. I replied explaining how very disappointed I was and that she perhaps should have asked me for a holding deposit while I got my ducks in a row. This was never mentioned in all our communications. The most disappointing thing was once she knew there was no sale in it for her, she didn't even have the courtesy to reply to that email. A simple 'sorry this hasn't worked out on this occasion. I'll be sure to let you know if anything else comes up that might suit you' would have been appreciated.

Dear Customer Services,I am writing to express my disappointment with the service I received today during my car’s MOT appointment.My vehicle was booked into your Silverlink dealership for a 10:30–12:30 MOT slot. At 12:05, I received a phone call advising me that the vehicle would not be ready on time and that the collection time had been pushed back to 2:30pm.This was extremely frustrating. I had remained at Silverlink throughout the appointment with my 11-month-old son, expecting the vehicle to be ready within the agreed timescale. Having already waited for over an hour and a half beyond the original completion time, I was then informed that it still wasn’t ready.To be completely candid, I had previously been disappointed with the standard of service I have received from your dealership, but I never expected such poor organisation and communication. The level of inconvenience caused today has fallen well below what I would expect from a main dealer.Had I known in advance that the appointment would be significantly delayed, I could have made alternative arrangements rather than spending hours waiting with a young child. The lack of communication and poor time management caused considerable inconvenience and made what should have been a routine MOT unnecessarily stressful.I appreciate that delays can sometimes happen, but I would have expected better planning and more timely communication. I would be grateful if you could explain why the appointment overran by such a significant amount and what steps will be taken to prevent this happening to other customers.In light of the inconvenience caused, I would also ask that you consider a meaningful gesture of goodwill. I currently have one of your service plans, and I believe it would be reasonable to provide me with a complimentary replacement service plan when my current one expires. Given the length of the delay, the disruption to my day, and the fact that I was left waiting with my 11-month-old son, I feel this would be an appropriate way to restore my confidence in your dealership.I look forward to your response.Kind regards,Gavin Hamilton-Hall

Really good service. Cant fault it in any way.