Lookers Volkswagen Newcastle Silverlink
4.7/5
4.7 /5
1,898 Verified Reviews
The Silverlink, Silverlink, Wallsend, NE28 9ND, GB
0191 296 9500
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,898 Verified Reviews
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5.0/5
5.0 /5
I spoke with Darren who invited me down for a test drive. He wasn’t at all pushy but honest and informative. The showroom was well kept and busy which I felt was a positive sign too. We have signed a deal today
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5.0/5
5.0 /5
Very helpful and knowledgeable. Given plenty of time to ask questions.
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5.0/5
5.0 /5
Extremely helpful staff in all departments
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3.0/5
3.0 /5
We made an appointment online but it was clear that there was no one really there for us when we arrived. All the staff were dealing with customers and we were basically handed a set of keys and left to ourselves.
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5.0/5
5.0 /5
Prompt response to initial enquiry and good experience
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5.0/5
5.0 /5
Salesman Matt was very patient. Didn’t feel pressured in any way
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3.0/5
3.0 /5
Certainly was not a VIP experience.
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5.0/5
5.0 /5
The salesman knew what he was talking about and he sold the car to us He explained every detail to us ,no matter how small the query was.would definitely call in to see him again near the time to change our car.
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1.0/5
1.0 /5
No emailed info with pricing or links sent
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Utterly appalling customer service from Lookers Volkswagen Newcastle Silverlink.My VW Golf was booked in for a service & MOT on Thursday 9th July.Was contacted on Friday 10th to say a headlight fault has been discovered and the car would fail its MOT so is not driveable.It then took Lookers four days to even investigate the fault. After five days they eventually managed to diagnose the fault.By now I've been without my car for seven days. They could not supply a courtesy car.It then took two further days before they actually ordered the part. And they say the part is not in stock anywhere, so they have no idea when I'll get my car back.Nine days without my car. No courtesy car supplied despite asking numerous times.It's now Wednesday 22nd. No contact of any kind from VW Lookers since Friday 17th.Fourteen days without my car. Still no courtesy car.All the while other customers who are without their car for a day or two are getting courtesy cars.I've been without my car for fourteen days now, and no sign of getting it back in the near future either.Every time I phone I get fobbed off with the same pathetic excuses.....How hard can it be for a dealership with hundreds of cars to supply a courtesy car?Been taking my car here for over 8 years, this is how I get rewarded for my loyalty.