Knowledgeable, helpful and friendly staff

Dont know anything about this

I contacted you on the 14th March 2026.I got a receipt to say you’d received my complaint. Ticket 86846975. You’ve not contacted me within the 14 days to discuss further. I’ve heard nothing from you in the past month and feel I’m being deliberately ignored. If you could please contact me at your earliest convenience to discuss this. If we’re unable to resolve this issue I’ll be taking further action. Very disappointed with your lack of communication.

Poor part ex valuation

This followup relates to my complaint to you Ticket 86972085. It was registered 19 March. Your promise was to get back within 14 days. It is now 23 days with no reaction.

Not contact me any thing about it

Stephen Robinson is being very helpful.

Recalled for software update collected and driven to Carlisle in perfect working order.Originally done at Lookers Volkswagen Carlisle and taken over by Silverlink NewcastleAfter very poor communication from the after sales manager at Carlisle I am in a position where the car is supposed to be transferred to Newcastle for a New ECUHaving now spoken to the after sales manager at Silverlink on the 30/03/2026 and asking to be kept up to date I still don’t know where my car is and whether the part has been ordered.I have however been told that the new ECU may not actually solve the problems

Dealing with for his mother in law purchased a VW Troc 1 litre 21/05/2025. 18-11-2025 oil light and EPC on the dash, informed lookers and they advise to contact VW assist. VW assit no diag was taken at the time but appears that the oil was low and topped up. 19-12-2025 vehicle again had a warning light oil light, 3 fault codes recorded by VW assist. sent into the dealership. 29-12-2025 Info came from subject access request, transcript this was following a telephone call for an update. No info had been given until this point. Large repair, metal shavings in the sump, on with tech team too see if needs a replacement engine Metal shavings in the sump where the oil sits. damage too the engine as well. Numerous questions the car is in the dealership now. another breakdown in feb cust then made formal rejection of the vehicle. cust has asked for tec etails too be shared and explained, none of which have been forth coming. It an active investigate with VW. Subject information request asked.

With reference to ticket Ticket 86972085, I assume I shall receive a response by tomorrow (14 days) or I shall be escalating this.