Good discussion with Sales Executive and test drive arranged at short notice. I was also followed up, which is a rarity from car dealers.

Excellent experience, shame a car could not be found

I have to admit the service since I made the initial enquiry by phone to the day I car was handed to me was absolutely fantastic. The sales man was called Matt Brent. His Customer service was absolutely fantastic. He was just an ease to talk. Salesmen are always the most honest people but I have to admit Matt was so straight to the point and honest with everything. Nothing was hidden and brushed under the carpet. The travel going to this VW branch was worth it compared to the local one. I hope the survey is looked at and Matt does get his recognition for all his hard work. Even after collecting the car, he is still there and in contact to make sure everything is okay. Smashed it. Thank you

Pleasant friendly and professional with the correct amount of follow up contact

First class service

Easy to contact and make appointment. Mark and other sales team members were very polite, professional and helpful. Including letting me try my dog in the boot of the car/model I was considering. The choice for us was between the Toyota Rav4 GR Sport and the VW Tiguan 4Motion. Toyota both had a suitable car available and significantly lower PCP interest rate making the car much cheaper to purchase/own in the longer term. Unfortunately, VW didn't have a suitable car available until probably February 2025 and our preference was for the 2.0L diesel Elegance 4Motion and there is uncertainty if VW will be bring the 2.0L diesel 4Motion to the UK, and they did when a suitable car would be available. Unfortunately, although very tight between the two vehicles we did feel that the Tiguan was mariginally the better car, just not available in a timescale suitable for us. We do however, respect and praise Mark (and his colleagues) for being honest and straightforward with us and this does therefore mean we would both consider VW and Lookers in the future.

Customer service. Always go out of their way to help you

Good information from polite staff.

Salesman was friendly and helpful

Friendly salesman, straight forward handover.