I still have no answer to my question, I've asked twice.

cust has been calling the branch and is unable to get through at all. the cust has also emailed and had no response. The first MOT the tyres are cracking the cust is not happy and wished for someone to contact him.

Hello I am trying to return a call which Lee in sales requested I should , but no one is answering my call I have been trying since 9am, its very frustrating, please can someone helpCharlotte Straker07798747789

I have been asked to contact yous because I have left a two star rateing on Google and Turstpilot. The Reason I have left this is I have paid for the Gardx ceramic coating £549 and it is rubbish. The water does not bead off the car until I get to 50mph and over it should do it at 20mph. When new It has been reapplied again and its a little bit better but not a 100 percent I was told it was spot on and I would not have a problem at all. My previous car had a ceramic coating and it last for a long time before needing a top up the Gardx wont last long its now going to cost me more money to sort this out. When I got my frist volkswagen in 2022 I had the normal Gardx applied and that was rubbish. I only wish I had said no but I was promised it was spot on and would last I am very disappointed after all I spend a lot of money on a car and than extras and even been spent over £220 in the parts department at Volkswagen Newcastle I just can't believe how rubbish the Gardx is and how much it had cost me.

Called about a car. Salesman wasn’t sure if it had been reserved or sold. Asked he get in touch to let me know when he had found out. Still waiting for an email or call two weeks later.

I had my car in for its first mot yesterday. The service was fine, but I was told that my car would be washed. Unfortunately this was not the case. This was not a major issue but a minor niggle having been told that it would.

Simon Dixon was brilliant to deal with. Listened to what we needed and helped us work a package with no pressure.We had a rethink on purchasing but nothing to do with Simon.We’ll look at buying from you again when the time is right.

I collected my car today 3/7/26(1530) following a planned service. On collection I noted that the DRL had failed. This was not reported as part of the VHC. Why??I asked the service assistant to report back on a knocking noise from the front suspension- no report receivedCar was not washed or vacuumed. I was offered the vacuum service but my time was at a premium.. why when you said the vehicle was ready for collection was this item not checked.

I have been a customer of lookers since 2020. After recently purchasing the used multivan, I was quite disappointed to say that I would have expected at least a simple valet ready for pick up. There are marks on the plastic, lots of dust and crumbs everywhere. I know this is used however this has not been cleaned up at all. We paid for the guardx protection and wondering why now as the marks on the interior seats have definitely not been attempted to be cleaned. We are now going to have to pay for a valet ourselves to get the new car feeling. If I was to sell my car personally (which i am due to), even after having it 6 year, I wouldnt dream of selling it with crumbs, dirt and marks like the way the multivan came.

Tried to get extended test drive of new Touraeg and told I could have only 45mins max on a car costing over 70k. Mercedes and Land Rover all offered 24hrs plus. Poor really from VW!