Very good experience.

Neil was great from start to finish and truely believe he had my best interests at heart.

Salesman was really good however my vehicle I was going to trade in was way below where it should have been on a trade in value as I showed the salesman but the manager had the final say (not to me to salesman) so I walked away from buying the vehicle I was looking at.

Very slow to respond I felt that I was being played against another enquiry

Nice sales guy

I came into the showroom for a second hand vehicle and it appeared that the sales team weren’t that keen to serve me, several appeared to say no to the receptionist. A member of the team did eventually serve me and I requested a test drive which took a while to organise. The test drive was short but fine. Afterwards despite me stating that I was short of time and was not interested in add ins, another 10 mini was spent going through the bodywork care and finance screens. A low price was offered for my part ex with no movement on price at all. On the same weekend I bought a Skoda Kamiq ( same chassis and engine), similar price, lower mileage from Lookers Nissan Newcastle. A member of the team served me quickly. They gave me the car for a 45 minute solo test drive and they offered me more for my part ex and were willing to move a little on price. They did not go through the add on screens when I declined the add ons. They were happy to spend the time demonstrating the things I wanted to look at eg the interior controls. .

I was offered an appointment at short notice, and was able to spend time discussing my requirements with no pressure.

Reply times & attitude upon collection

Helpful, informative and great advice

The salesman I spoke with had excellent communication skills; he was professional, polite and friendly. He had a thorough knowledge of the car we discussed with a very personable style that made me feel comfortable without being pushed.