Special thank you to Aaron for offering excellent advice and going above and beyond to ensure the best for me. Aaron has made the car buying process as straightforward as possible, offering test drives, regular updates during the order period and has kept in touch to make sure I have completed things on my end. I am so pleased with my car and would highly recommend Lookers VW Newcastle.

2nd of October 2025Lookers, Scotswood RoadNewcastle upon TyneDear Sir/ MadamRe: discretionary commission arrangement complaintI am writing in relation to my finance arrangement with you dated 13/06/2016, in relation to my vehicle, registration number NJ63XFH.The Financial Conduct Authority (FCA) is reviewing historical commission arrangements. The practice of discretionary commission arrangements (DCAs) was banned in 2021. The FCA describes a DCA as an arrangement between lenders and brokers which allowed the broker to adjust the interest rates offered to customers.Firstly, please would you confirm if my car finance agreement had a DCA? I would refer you to the FCA’s press release dated 12th April 2024, in which it stated that ‘Firms should confirm, if a consumer asks, whether their agreement involved a DCA, even if they haven’t submitted a data subject access request.’ I would be grateful if you would provide an answer, in writing, within one month of receiving this letter.If you are not able to confirm this, then I would like you to treat this letter as a Subject Access Request under the UK GDPR. Specifically, I would like you to send me any documents, emails, or any other material that mentions or relates to a discretionary commission arrangement in relation to my finance agreement.Secondly, if there was a discretionary commission arrangement in relation to my finance agreement, please regard this letter as a formal complaint in relation to the DCA. This is on the basis that I was not informed that the broker would receive a commission for arranging the finance or your commission model was unfair and I may not have been given the best interest rate available.Please confirm that you have noted my complaint, and I look forward to receiving your response.Yours faithfully,

Excellent customer service received from Simon , he explained everything to me without any pressure ,discussed my options and tried to get the vest price poss as I'd had another price from another VW garage

Simon put my granddaughter totally at ease during her test drive nothing was a bother the route he chose gave her the opportunity to really try the car even though it was rush hour traffic and she’d never drove in Newcastle

Helpful staff

Very precise and professional help.

Very good service, Simon was very helpful at explaining everything and answering my questions we had.

The sales person who dealt with my enquiry was absolutely excellent. He was clear in his communications and able answer all my questions.

Francisco was great and offered all the information about the car I needed. His customer service approach was thoughtful and professional, and it genuinely stood out.

James was very helpful and communicated quickly and simply