Lookers Volkswagen Newcastle
4.9/5
4.9 /5
2,317 Verified Reviews
Scotswood Rd, Newcastle Upon Tyne, Newcastle upon Tyne, NE15 6TZ, GB
0191 226 3300
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
2,317 Verified Reviews
5.0/5
5.0 /5
Our contact and sales representative was Aiden. We can't speak more highly of him than he was absolutely wonderful, I have never been treated with such respect and nothing was too much trouble for him. He kept me informed during every stage of the manufacture of my and then setting the stage for an exciting hand over. He is truly a gem and a huge asset to your company, we wish him all the best in the future, he deserves to do well.

5.0/5
5.0 /5
James Coulson was very helpful, knowledgeable, kept me updated, made sure I was happy at every stage & not too pushy. Thank you to him, he’s an asset to your business!

5.0/5
5.0 /5
Only negative comment would be quality of the valet upon collection of vehicle. Interior front hoovered, interior rear not. Exterior paint work jet washed but road traffic residue still very evident. Clearly no bucket and sponge used. Maybe that needs a risk assessment and method statement? Otherwise, service team polite and efficient. Thanks.

5.0/5
5.0 /5
good service and was looked after well by onsite team while i had to wait.

4.0/5
4.0 /5
Too expensive

5.0/5
5.0 /5
Had to return as service book had not been updated

5.0/5
5.0 /5
My car had to be brought in for attention because of a number of dashboard warning lights. This was complicated by the fact that this occurred immediately after bumping a car park bollard. Rachel Ancrum on service reception was patient and helpful as we tried to get agreement with my insurers.

5.0/5
5.0 /5
The sales team member of Paul Tones was very good. thanks

5.0/5
5.0 /5
Fantastic effort from the staff to make the experience of buying a car. It was a very personal touch making sure the needs of a car meet the person instead of just another customer and hitting targets

5.0/5
5.0 /5
had issue with on line appt (had not gone thru) but despite this MOT was fitted in and repairs done quickly. Excellent customer service - thank you 😊