Lookers Volkswagen Newcastle
4.7/5
4.7 /5
2,198 Verified Reviews
Scotswood Rd, Newcastle Upon Tyne, Newcastle upon Tyne, NE15 6TZ, GB
0191 226 3300
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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2,198 Verified Reviews
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5.0/5
5.0 /5
VERY GOOD COMMUNICATION
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Great service
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2.0/5
2.0 /5
Was given a quote which was too expensive and I explained which of the extras I didnt want and what price i was looking at and I didnt get a reply
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Your experience of submitting your car for a routine service work for it to leave the shop anything less than working order let alone deteriorating is one you might find yourself in a back lane garage.. not one you could anticipate from a dealership level service garage combined with dismissive management, blaming everything but themselves and their quality of workmanship. As a vw customer I believed beyond the customer is right but the customer is important. The ways in which I’ve been dismissed and the helpless scenario I now find myself potentially losing my car and alongside any future relationship I would have with VW brand.
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5.0/5
5.0 /5
Simon couldn’t have done anymore for me
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2.0/5
2.0 /5
Tried offer £5000 for car disgrace tried ripping no thank you
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In June 2025 I had put a claim in with premia for my front and rear bumper to be resprayed and since it getting done it’s as if my rear sensors have been sprayed over and I had tried to book in for it to be looked at but I have to pay for diagnostic fee for it even though I still have warranty and just today I have noticed a loose wire hanging out the back of my bumper pictures below, I have asked professionals about it and they believe it could be to do with sensor. I have been driving my car with this problem for a while putting up with it but I seen that I can email this address regarding the matter.
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5.0/5
5.0 /5
Your sales person Dean could not have been more helpful very pleasant and helpful to all my questions I am only sorry I had to pull out of the sale for personal reasons
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Cust ordered a motab vehicle with different wheels and has just been informed that it has been ordered with the wrong wheels. Tiguan the sales guy has left the company and they are unable to to locate the order. The cust is going to have to wait 5 months for another vehicle which he is not prepared tod do. There are vehicles on site which have the wheels so why cant they be swopped over.
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5.0/5
5.0 /5
Friendly and approachable staff, knowledgeable, gave us options and not forceful.