You didn’t have the used golf models at prices I wanted

Hi Fran,Thank you very much for your help! we are really glad to get our T-Cross yesterday.There are a few things we want to follow up, and we look froward to your reply.1. Dash cam, as we mentioned to you on Saturday we would like to install dash cam. We are still awaiting for the quote for installation. Ideally we would like it done by 5th December if it's possible.2. Boot strap, as you can see Jasmine is too short to reach the boot, we wonder if VW Newcastle could help to attach boot strap to make it easier to pull down.3. Carpet mat, please look for carpet mat for our T-Cross. This was promised for the sale.4. The carpeting next to the door panel is loose on the drivers side.Thank you!Jasmine and Salvatore

The member of staff who dealt with my enquiry was excellent - he answered all my questions and was extremely professional in the way he dealt with my requests. He gauged exactly where I was coming from and addressed me accordingly.

I asked for information twice ahead of travelling over 90 minutes to come and view the vehicle. This was not provided but I was assured the vehicle had “good history”. Had this been provided I would have known not to continue my enquiry any further. I knew within 10 minutes of arriving that the car was not up to standard. I could have avoided all of this, had the garage simply answered my enquiry in full. It’s not hard.

2 - 3 weeks after purchase a noise developed. Advertised at one price but because it was lookers approved after check but then price went up but cust also got a warranty. When the vehicle went in they found more work that was required, all of these things should have ben picked up on the 142 check and the mot. The dealership is refusing to carry out repair on the brakes, and the cust has had the vehicle back and the noise is still there. The wiper is still juddering. The cust feels like the vehicle is not road worthy.

Hello!The communication regarding the booking in and the hand over was good. Unfortunately the job of fitting the dash cam didn't go to plan and a second visit was required. Our concerns over this were handled professionally by the service manager and the job was completed.It would have been good to have had some instruction/advice/ information relating to the dashcam accessory, however the person who would have had the knowledge wasn't available. I was informed that if I needed further advice I could phone.Overall, the experience wasn't as I had hoped for, but sometimes these things happen.Regards,John Bainbridge

Hi, Would its be possible to escalate my complaint to a Director in line with the complaints policy as I have not received any contact or update from my complaint submitted on the 15th November 2025.My ticket number is 84085193. If the update could be provided to me via email, it would be appreciated.

We purchased a Golf GD24 VVS in June this year. There appears to be a fault with the key fob which runs a battery flat every 3 weeks. I have rang today and was.put through to a general help line. I have been told.you need my car 24 hours (there is nothing wrong with the car). I cannot manage without a car but you have told me I have to pay £25 for a courtesy car. Why should I be out of pocket because of the fault and why do you need the car when the issue is with the key fob.

Hello I would to bring this to your attention I have waited four weeks to bring my car in yous for a handbrake assessment. Because I purchased the car from the Sliverlink branch and they have loom at handbrake before yous fobbed me off back to them wasting my time and the time I have talken off work which I will have to do again to get this issue sorted out I am also going to pass my comments on volkswagen as I feel I have been fobbed off and send back to Sliverlink. really bad customer service.

I took my car into the Volkswagon garage, scotswood road and the service I received was excellent. Scott Andrew’s who I dealt with was brilliant and explained everything perfectly. I will definitely use the garage again. Thanks Scott and Volkswagon.