Aiden Smith, sales exec. was most helpful and considerate in explaining all for our understanding. He was excellent.

Amazing customer service as usual, all the team at VW Newcastle are super helpful and friendly especially the service advisors! Thanks to the help of Claire Johnson I managed to get the issues I was having sorted out more or less straight away! I have spoken to Claire a few times now and she has always gone the extra mile and been a great help! Claire kept me updated during the whole process from giving me her personal advice to answering all of my questions! She’s been a great help from start to finish! Thanks again, Nathan B

The Service staff were professional and had a good approach, also listened to the customers requirements. They also kept you up to date with the progress of the repairs / MOT.

Lauryn was very helpful with purchasing my new car. Everything was done quick and easy, over the telephone and online due to me having busy work commitments. I really appreciated that Lauryn came in on her day off to do the handover of the car. Thanks a lot Lauryn! You’re a star.

Phil Holmes' level of customer care was excellent - from helping me to choose the right car for my needs , giving me options for finance and aftercare packages, to explaining operating functions - all in a friendly, patient and professional manner. I felt looked after and confident that I can call in for any future help and advice should the need arise.

No always being very helpful

From the Manager remembering us from previous year, to Michael the saleman who delt with us the way we were delt with was outstanding. I would recommend the company to anyone.

Top class service everytime. I am a returning customer for the last six years and wouldn’t go anywhere else.

From entering the showroom I everyone was friendly, helpful and welcoming

I have been very happy with all of my dealings with the new sales team at Lookers VW. Very helpful, and I think, fairly rewarding of continuing customer loyalty.