Lookers Volkswagen Newcastle
4.7/5
4.7 /5
2,208 Verified Reviews
Scotswood Rd, Newcastle Upon Tyne, Newcastle upon Tyne, NE15 6TZ, GB
0191 226 3300
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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2,208 Verified Reviews
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5.0/5
5.0 /5
All I had to do was hand over the car key at my front door and receive it back when my car was returned. The collectors and deliverers were pleasant, polite and absolutely charming. The service process via email was smooth and comprehensive. Excellent.
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5.0/5
5.0 /5
My overall experience was the best car buying I have had. Professional, uncomplicated and helpful at every point of the car buying experience! Would highly recommend to anyone else.
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5.0/5
5.0 /5
Brilliant service from everyone involved. Very timely service and was impressed with how clear the explanations I received were. I am back for some more work to be done but trust you guys entirely. Thanks for your help.
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5.0/5
5.0 /5
Lauren, gavin and chris went out of their way to help us despite us effectively not being customers yet as we haven’t picked up our new car. Far exceeded our expectations with the length of customer service they were prepared to go too.
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5.0/5
5.0 /5
Excellent service throughout, as usual.
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5.0/5
5.0 /5
Jonathon was great, very attentive, and explained things brilliantly.Thank you.
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5.0/5
5.0 /5
I found both Gavin and Keiran to be extremely helpful. Gavin spent a lot of time initially with me when I first visited the dealership in February 22 running through the information available at that time about the new T-Roc and certainly helped me to pick the colour which I absolutely love. On the 1st day that orders could be taken, he again dealt with me and after discussing options I felt happy to order the vehicle.Keiran has dealt with me since then providing regular video updates about the car and both were present when the car was unveiled at handover. Keiran talked me through the controls until I was happy to drive away and has been in contact since then to check that everything was ok and to offer any further assistance should I need it.
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5.0/5
5.0 /5
Keep up the good work.
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5.0/5
5.0 /5
Phil 10/10 service
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5.0/5
5.0 /5
It was all so well organised from dropping the car off till I got it back. Staff were so friendly & professional. I was kept up to date by txt while I waited, telling me what stage the service was at & showing me videos of checks carried out.