Your experience of submitting your car for a routine service work for it to leave the shop anything less than working order let alone deteriorating is one you might find yourself in a back lane garage.. not one you could anticipate from a dealership level service garage combined with dismissive management, blaming everything but themselves and their quality of workmanship. As a vw customer I believed beyond the customer is right but the customer is important. The ways in which I’ve been dismissed and the helpless scenario I now find myself potentially losing my car and alongside any future relationship I would have with VW brand.

Simon couldn’t have done anymore for me

Tried offer £5000 for car disgrace tried ripping no thank you

In June 2025 I had put a claim in with premia for my front and rear bumper to be resprayed and since it getting done it’s as if my rear sensors have been sprayed over and I had tried to book in for it to be looked at but I have to pay for diagnostic fee for it even though I still have warranty and just today I have noticed a loose wire hanging out the back of my bumper pictures below, I have asked professionals about it and they believe it could be to do with sensor. I have been driving my car with this problem for a while putting up with it but I seen that I can email this address regarding the matter.

Your sales person Dean could not have been more helpful very pleasant and helpful to all my questions I am only sorry I had to pull out of the sale for personal reasons

Cust ordered a motab vehicle with different wheels and has just been informed that it has been ordered with the wrong wheels. Tiguan the sales guy has left the company and they are unable to to locate the order. The cust is going to have to wait 5 months for another vehicle which he is not prepared tod do. There are vehicles on site which have the wheels so why cant they be swopped over.

Friendly and approachable staff, knowledgeable, gave us options and not forceful.

The salesperson was very patient with us, she was very knowledgeable with the different cars I was enquiring about.

Arranged a test drive for a VW T Cross (NL75 FUW) with an appointment confirmed for 11.30 on Sunday 12th Oct., being delayed for 3 days to allow car to be returned after courtesy use, after explaining traveling from Keswick. Arrived on time after 2 hour drive to be told at showroom car had been put out again for courtesy use on Friday and was not available for view and test drive. No alternative. Bit lip and drove back for another 2 hours. We came ready to commit after on line trade in valuation (to be confirmed on site) and cash balance available if car was as advertised. A phone call to save us a 4 hour round trip wouldn't have been too difficult and avoided two very p'd off potential customers.

Trevor J Douglas4 Peacock CourtGatesheadNE11 9TX07821117084Date: 9 October 2025To:The ManagerLookers VolkswagenScotswood RoadNewcastle upon TyneNE15 6TZSubject: Formal Complaint Regarding Faulty Infotainment System – Vehicle Registration GJ20 HYZDear Sir/Madam,I am writing to formally raise a complaint regarding the ongoing unresolved fault with the infotainment/navigation system in my Volkswagen vehicle, registration number GJ20 HYZ, which has been in your care on multiple occasions since 6th June 2025.On the first visit, the vehicle was booked in to resolve an issue with the Prime User functionality on the infotainment system. At that time, the navigation system was fully operational. While the Prime User issue was subsequently resolved, the navigation system ceased functioning immediately thereafter.Since then, despite repeated visits and assurances, your team has been unable to restore the navigation system. I have now been informed that Volkswagen is proposing a replacement unit at a cost exceeding £2,000, which I find wholly unacceptable given the circumstances.Under the Consumer Rights Act 2015, I am entitled to expect that services provided will be performed with reasonable care and skill (Section 49), and that any goods supplied — including replacement parts or software updates — must be of satisfactory quality, fit for purpose, and as described (Sections 9–11). The failure to repair the navigation system, especially following an intervention that caused its malfunction, constitutes a breach of these statutory rights.Furthermore, under Section 55, I am entitled to a repeat performance of the service at no additional cost if it was not carried out properly the first time. If this cannot be done within a reasonable time and without significant inconvenience, I am entitled to a price reduction under Section 56.I therefore request the following:1. A full and detailed explanation of why the navigation system failed following the initial repair.2. A resolution of the fault at no cost to me, or a substantial price reduction in line with the Consumer Rights Act 2015.3. Confirmation that no further charges will be levied for a fault that arose following your intervention.If this matter is not resolved within 14 days, I will escalate the complaint to Volkswagen UK, and if necessary, pursue the matter through the Motor Ombudsman or Trading Standards.I trust you will treat this matter with the seriousness it deserves and look forward to your prompt response.Yours faithfully,Captain Trevor J Douglas LLB,MNI