Hi enquiry about my refund on car as was over charged.How long does it take?Reg number is nl75 rna .Regards Michael heron

Just purchased a VW Tiguan ,Simon was very helpful and not pushy like we have experienced at other garages, he talked us through all the features on the car and was able to answer any questions we had for him ,very approachable and will definitely buy another car from your garage and hopefully Simon will be still be there to help us again when the time comes ,five star service.Many thanksAndrew and Angela Jamieson

Lookers Scotswood have had my car for 8 days now, and every day we've had to chase for updates. Even when staff have promised a call or an email we've had to chase. Nobody is in any way interested in keeping myself or my partner updated -- we're not even asking for calls all the time, we've given them an email address and we've still gotten no communication. I'm currently trying to call the service and repairs department - I've been trying for over half an hour and nobody is answering. Your service is almost non-existent.

Hi i had wonderful service of Simon.Very professional service all the way.Puts his self out to make you happy also lovely guy would not hesitate to buy another car from himself.Many thanks again Simon.Michael heron.

Abysmal service No customer care even after calling your customer care departmentPoor example of A business

Poor - did not keep me informed while the car was on prep and on the day I was told the car was going to be on sale, I got an impersonal message early to say it had been sold

Rubbish sent me video then never got bank to me what a joke .from Desmond cox.

The usual professional and attentive service from Sophie

Good Morning,I am writing to urgently escalate an ongoing issue regarding my vehicle, which is currently with your Lookers Volkswagen Newcastle branch on Scotswood Road for a warranty repair on the mechatronic unit.When I dropped the vehicle off, I requested a courtesy car. As this was an unexpected booking, I accepted a brief delay and was explicitly informed that once the Volkswagen warranty claim was officially accepted, a hire or courtesy vehicle would be sourced for me through the warranty programme.My warranty claim is progressing, but despite calling the dealership multiple times for an update, promised callbacks from your service team have completely failed to materialise. I submitted a formal request early this morning for the Service Manager to contact me with high priority, but once again, I have received no contact. This situation has now become critical; I work early shifts, and being left entirely stranded is causing immense difficulty and disruption to my employment.Regrettably, this is not an isolated incident. I experienced an identical lack of communication when I first purchased this £22,000 vehicle from you. The travel assist function failed within 24 hours, requiring a new steering wheel. It took numerous ignored calls and me ultimately threatening a full statutory rejection and refund of the car to get Lookers to resolve the matter.Face-to-face your employees are polite, but your aftercare service is entirely unacceptable for a premium brand.Given that this £22,000 vehicle has now suffered two major mechanical/electronic failures and I have been repeatedly ignored by your team for call backs, I am requesting:1. Immediate mobility: An update by the end of today on when a courtesy or rental vehicle will be provided.2. A Formal Complaint Case: I want this logged as a formal complaint regarding poor service levels.3. Compensation: I expect a formal proposal for compensation to reflect the severe inconvenience, cost to my commute, and lack of care I have experienced as a repeat issue.I look forward to hearing from an executive customer manager today.Kind regards,

Circa one month ago, I enquired about a vehicle but did not proceed on finding out that the mileage was more than double of what was advertised. I did NOT consent to my contact details being retained and used for marketing purposes. Marketing consent must be opt-in to comply with the GDPR and PECR. Since receiving both emails and SMS marketing messages, I have had to unsubscribe and send STOP in order to stop receiving messages. However, I continue to receive messages. The SMS opt-out by sending STOP to 87800 does not work, it returns 'not delivered'. As a DPO of a large organisation, I am writing to require you to stop messaging me (email and SMS). If you do not, I will be passing everything to the ICO.