My car was booked for break fluid change, I doped my car at already booked time 11 o clock today which I dropped on time, VW lookers keep my vehicle till 5 o clock and then came up with excuse that they can’t change the fluid because they can’t open bled nipple ! How can a professional car dealer can’t open the part ? One I came to the lookers the lady said I don’t know about this offer can I see it, at that time I felt they will not do it, this is the second time I had bad experience with lookers, My whole day was wasted I lost me earnings, I want lockers to look in this and please change the break liquid which I was booked for , thanks

Interaction with your Rep Gabriel was good

I visited the VW showroom at scitswood road after I received an email advising I was in great place with my finance agreement to choose a new Volkswagen sooner than expected. I was quite excited to visit the showroom and purchase a new car. Upon speaking to Aaron he typed in some details into a laptop, went away and came back and told me a price. There wasn't any movement on the price and no further discussion about more financial deposits to help with the monthly payments. I felt as if that was the price, take it or leave it. Also he never once showed me and my husband the screen he was looking at. He did say he would email the information onto me. To date I haven't received it. I did receive a terms of business which was jargon and I was not made aware I would be receiving a terms of business. Every time I have visited the showroom I've never seen the same person twice. There's always new staff which doesn't bode well from a customer perspective. I felt rushed and dismissed and won't be back. I felt he tried to sell us additional products too. I realise this is part of his job but surely to secure a vehicle sale first would be the most sensible approach? This added more on the price which puts people off.

I have had issues with this dealership since 16th November 2024. I got my new car on that date and it came with scratches on the interior and exterior. It took me 1.5 months to get that fixed. Now a year later my car went there for a service and it also was making a vibrating noise when the clutch was pressed. It took me three trips to get that noise fixed. While fixing the issue they scratched the gear knob. I spoke with VW UK regarding this and the dealership general manager called me to ask for pictures so that they can help me get this sorted. I sent the pictures and never got any response. Tried calling several times and no one picks up the phone. My experience with Lookers Newcastle has been awful. Not sure if I will ever buy a new car from there again. They are very good at scratching the interior of cars.

Very helpful and friendly staff. Calvin and Kieron help me with my enquiries and explained all my options. These two lads are a credit to Lookers Newcastle.

Professional, knowledgeable

Sophie was very knowledgeable about all the cars I enqiured about.

I made enquiry to buy a car and the sales person was very helpful but unfortunately the cost to change was more than I was willing to pay

all reqd info supplied - no waffle

Further to my recent complaint submitted, we confirm that we have now spoken with the car salesman regarding the mileage discrepancy.He has explained the circumstances surrounding the issue, and we understand that the matter is currently in the process of being resolved.In light of this clarification, we wish to formally withdraw our complaint at this time.Thank you for your attention to this matter.