I enquired about a car, Lee sent one email, I replied and got no further response. I know the car I enquired about has now been sold so this is likely why but it would be polite to email and say that rather than no communication.

although i was in the region of 100 miles away from this showroom they never stopped trying to find me a car. which is a far better effort than my local lookers at Blackburn.

I give this score of 5 stars is because the staff were so helpful and the way they conduct there selfs first class

I enquired about a vehicle with Dean and he sent me an excellent video covering everything I asked for

All went very well without any issues.

I didn’t feel we had found common ground about being sold a car that didn’t have certainty over condition or mileage given it couldn’t be transacted until 31/1/26

The member of staff who dealt with my enquiry was excellent - he answered all my questions and was extremely professional in the way he dealt with my requests. He gauged exactly where I was coming from and addressed me accordingly.

I asked for information twice ahead of travelling over 90 minutes to come and view the vehicle. This was not provided but I was assured the vehicle had “good history”. Had this been provided I would have known not to continue my enquiry any further. I knew within 10 minutes of arriving that the car was not up to standard. I could have avoided all of this, had the garage simply answered my enquiry in full. It’s not hard.

Nothing was too much trouble,answered all my queries very quickly via e-mail.A special shout out to Calvin Bond who was great to deal with,he was very patient with me and as a pensioner that mean’s a lot.

I was disappointed overall given I clicked an advert telling me I could 'find out all there is to know about the new VW ID range'. Then, despite being told I could just turn up, there was no one available to speak to me in the time I was there.