Philip always looks after my needs.

Dan the salesman was more than welcoming

Dear Sir /Madambuying a car from lookers was a great experience really well looked after .my thanks to the Manager Mr Patrick Aarchbold and his sales executive Mr Simon.Dixon really enjoyed buying the car cant thank them enough.best regardsKeithJoblingninging

There is always room to improve

Not a transparent process. Resulted in me requesting my deposit to be refunded, which I am still waiting for after a refund being confirmed.

Got the information I wanted on line quickly and easily

Very helpful friendly informative staff

Lee was first class

My experience of buying a used VW Polo from Lookers.27th February I took delivery of a used VW Polo. The car came from Northallerton. The MOT had not been done and was booked in for 11th March.10th March rang sales to say stop/start wasn't working, it was put on job sheet.11th March vehicle was MOT, diagnostic couldn't find fault with stop/start. I was told it wouldn't work if I had heaters, radio etc on. This is my 4th VW I haven't had this problem before.16th March rang sales to say stop/start still wasn't working they said they would ring back.20th March emailed to say I would return the car.on 25th March if no response.Had a reply to say service would be in touch25th March service rang booked car in 8th April with courtesy car, would ring to confirm. No phone call.7th April service rang to say there wasn't a courtesy car available. Rebooked for 20th April with courtesy car.20th April checked car in mentioned central locking was being erratic and kept locking car when stationary.21st April picked car up the battery had been charged and stop/start was working intermittently told this is a Polo. Hadn't looked at central locking.Service will ring me on to see how it's going.27th April service rang. Stop/start isn't working, central locking still erratic and car alarm going off.20th May car checked in for above repairs. They needed a host car to check some battery parts which they did get.1st June car is ready new battery parts have been replaced. Hopefully that is the end of it. Get the car home open the boot to find a mark on the paintwork which wasn't there when I booked the car in. I've tried various products but nothing is moving it. I have emailed service with a picture so I wait their reply.I am so frustrated with the whole thing. I have had to deal with service, sales has disappeared. It feels very much like we gave your money not interested now.This is the 4th VW I have purchased from Lookers but this one will be the last.I am very disappointed in sales absolutely no after sales service.Sophie and Clare from service has been more than helpful and have kept me informed of the progress while the car has been on the garage.

The car sold (73 reg Polo) to me circa 18 months ago by VW Newcastle has paint peeling on its front bumper.Upon taking it to an approved VW body shop for assessment and quotation, they have said that the car has been sold to me with a non-genuine front bumper and the bumper in question has not been sanded or primed hence why the paint is coming off.The front bumper needs to be stripped of paint, sanded/primed and repainted. All at a considerable cost!I have contacted the dealership but they were unfortunately dismissive about this by saying that“Well it’s a used car, what do you expect?”“All cars have slight issues with their paint”“You’ve had the car 18 months”“You don’t have a warranty”Please can someone get in touch with me as I don’t believe this has been handled correctly and I want a solution as clearly the car has been sold to myself with a defect.