Was dealt with by Simon Dixon at Newcastle and he gave an excellent service without been to pushy when I decide exactly what I want I will definitely go to him

Salesman very helpful and clear on what they could offer.

lookers never got back to me after 2 phone calls

Despite arranging to arrive at 12:30 I was told to wait 45 minutes until someone was available. Also the car I was interested in couldn’t be located.

Dear, Lookers VolkswagenI am writing to formally raise a serious concern regarding the vehicle we purchased from your dealership yesterday, which was financed through yourselves.After checking the vehicle’s previous MOT and history records, it has come to our attention that the mileage appears to have been tampered with. The records indicate that the mileage has been reduced by 7,473 miles. This discrepancy is extremely concerning and was not disclosed to us at any point during the purchasing process.We are absolutely devastated by this discovery. As a reputable Volkswagen dealership, we placed our full trust in the accuracy, transparency, and professionalism of your business. This is not the level of service we expected when making such a significant financial commitment.This situation has caused me a considerable amount of stress, particularly due to the substantial amount of money involved in the purchase and finance agreement. Had we been made aware of this issue prior to purchase, we would not have proceeded.This matter is made even more concerning by the fact that the vehicle entered limp mode during the test drive yesterday. When considered alongside the mileage discrepancy, this raises serious concerns about the vehicle’s true condition, reliability, and whether all relevant information was fully disclosed prior to sale.Under the Consumer Rights Act 2015, vehicles must be of satisfactory quality, fit for purpose, and as described. A vehicle sold with an undisclosed mileage discrepancy cannot be considered “as described,” nor does it meet the standard a reasonable person would expect. Additionally, under the Consumer Protection from Unfair Trading Regulations 2008, failing to disclose material information — such as known mileage inconsistencies — is considered a misleading omission and may constitute a criminal offence.The failure to make us aware of this issue places us in an unacceptable position. Furthermore, it leaves us in a difficult situation should we wish to sell the vehicle in the future. We would be legally required to disclose this mileage discrepancy to any prospective buyer, and failure to do so would place us at risk of breaking the law ourselves. This significantly impacts the vehicle’s value and desirability and is not a situation we knowingly agreed to take on.Given the seriousness of these issues, we request that this matter is investigated as a matter of urgency and that you provide a clear explanation along with a proposed resolution. In light of our statutory rights, we expect a prompt response.

No way

Very good experience.

Neil was great from start to finish and truely believe he had my best interests at heart.

I need email showing what golfs you have available not answer a survey

Salesman was really good however my vehicle I was going to trade in was way below where it should have been on a trade in value as I showed the salesman but the manager had the final say (not to me to salesman) so I walked away from buying the vehicle I was looking at.