Rachel was very helpful and kept me up to date.

Great customer service - cannot fault it at all. I was kept up to date every step of the way.

Friendly service,helpful staff ,name on service booking was different to mine due to car being a lease vehicle but sorted straight away Friendly service

The service I was given by Simon Dixon was 1st class. Just unfortunate that there wasn't anything available in my price range

Very good, the two receptionists who looked after me polite and very helpful

It was easy and intuitive. Service carried out efficiently ... great customer service.

Simple to use, very straightforward. Brilliant service, all went very smoothly, Rachel kept me informed all the way through.

Neil was superb from start to finish. Informative not pushy and delivered an excellent customer service

I was kept up to date throughout the whole process. The staff were very friendly.

Rachael explained the car in detail during hand over. . She was most helpful throughout the whole process from start to finish. Even after taking the car away Rachael was able to assist with issues and small problems I encountered with grace and respect for me, the customer. Much appreciated. One thing I would like to comment on for the manufacturer would be the wing mirrors don’t have the automatic fold in like my previous Tiguan, when the car is locked. The fold in gave a visual message that you had locked the car. This manual operation is a right pain and dangerous to carry when parked on a busy road and you have to stand there pushing the wing mirrors in as the traffic speeds by you. You also have to lock the car and then try the handle to ensure the locking system has worked. Most unsatisfactory. A backward step. I would like to hear a response from VW themselves as to the reason behind this major change.