Nice people, nice showroom.

I had to chase them after no call back. Process for follow ups on a new car deal should be slick.

Waited for reply and didn’t get the information I requestedI requested a quote and was sent a generic replyTime wasting especially when I have already been in the shop to query and been told to go onlineGoing in circlesQuite disappointing tbh

Good service and information by staff

I thought the service was ok but the pricing was not competitive.

Staff were very helpful without being too pushy, but it was very difficult to find a parking space.

Dear Lookers Volkswagen Customer Services,I am writing regarding a Volkswagen Approved Used vehicle (registration YO72UDX) purchased from Lookers Volkswagen on 29 November 2025.Unfortunately, the vehicle failed to start on 12 January 2026, and roadside assistance advised that further inspection at a Volkswagen service centre is required, possibly due to a battery issue.As I have owned the vehicle for only a short time, I would kindly appreciate your assistance in reviewing this matter and discussing the possibility of a suitable solution, including a replacement vehicle if appropriate.I would appreciate a brief written response within 7 days.Kind regards,Chin Hung Wan

I haven't received my reservation fee. There was an incorrect guidance provided

Excellent service as usual thank you

Brilliant as ever from start to finish thanks