oct judder in the car. raised when it went for mot and also again in Nov. a week later the judder was still there and alot of warning signals. Jan called nd asked if she could go in, car under warranty cust purchased 2 year warranty.Finally found the warranty and asked if the diag was included in the price. Cust was not told it was RAC, took the car in needed a battery replacement. Quoted a lot of money and the diag wasnt covered. Quick fit would be cheaper it is recommend to get a vw part. following week the judder was stiill there. She called and took the vehicle back in the diag would be covered. As it wasnt a VW battery then she may have to pay the diag. The diag was the same, it was never made clear to the customer that she had too buy a VW battery, something else must be wrong. VW declined to do anything. VW appproved garage advised of 2 things which would have been covered under the warranty. Cust has emailed the dealership and stiil has received no further communication.

If your questionnaire is about my visit to the showroom it wasn't good.

Fabulous service and attitude by Lee, one of the sales executivesWould recommend him to anyone

Still awaiting work to be completed. Thank you.

I purchased a VW Tiguan, Registration NL20DDV from your Scotswood Road VW branch on 19th February 2026.This experience was not the best. Upon viewing the vehicle before the purchase the parcel shelf was missing. This was to be put into the car on the day of collection, this did not happen and was missed. The vehicle was so difficult to insure because when the car's registration was inputted into insurance site it came up with the complete wrong variant of the vehicle.This also included VW drive away insurance which would not even insure the car!On the day of collecting the car it took 2 hours to get the insurance sorted.The order form for the vehicle stated the car was a 2.0 litre with a different variant to what the car actually is.The sales team including the manager was aware of this and said it was okay, which was a legally binding document that I signed, This was brought to my attention by someone with a lot more knowledge than myself once I returned home.On the day of collection of the car, instead of it being a happy moment, the salesman said "sorry for the hassle" before I drove away.I contacted the branch the day after collection and spoke to the sales manager, there was a lot of back and forward and the manager said well this is just going to be easier if I just buy the car back, I didn't even know this was an option nor had it even crossed my mind until his attitude provoked me.The salesman Simon, was spot on. The sales manager on the other hand was very unprofessional and purchased the car back stating he was not apologising for the vehicle being advertised completely wrong, including in the brochure and on the website, and even the V5 was incorrect relating to the vehicle. The sales manager stated he was unaware of this issue until the car was purchased but then stated he knew the order form was incorrect.I have taken my private plate off my previous vehicle at a cost of £80, and spent £25 on admin fees to my insurance company for changing the car to the Tiguan from my previous car to then changing my insurance back from the Tiguan to my previous car.I would like to be reimbursed to myself as I refuse to be out of pocket for a very angry manager who refuses to accept responsibility for his dealership. He apologies on behalf of DVLA as he stated it was their fault and not VW, even though VW had advertised the car incorrectly.I suggest you listen to the call between myself and the manager there are two calls that you need to listen to20/02/26 at 1:26pm for 20 minutes from the number 07950492250Then a later call from the manager to myself at 20/02/26 at 2:41pm from your manager to my number 07950492250

Unhelpful sales manager. No interest in discussing price despite numerous scratches to the behicle

My car was booked for break fluid change, I doped my car at already booked time 11 o clock today which I dropped on time, VW lookers keep my vehicle till 5 o clock and then came up with excuse that they can’t change the fluid because they can’t open bled nipple ! How can a professional car dealer can’t open the part ? One I came to the lookers the lady said I don’t know about this offer can I see it, at that time I felt they will not do it, this is the second time I had bad experience with lookers, My whole day was wasted I lost me earnings, I want lockers to look in this and please change the break liquid which I was booked for , thanks

Interaction with your Rep Gabriel was good

I visited the VW showroom at scitswood road after I received an email advising I was in great place with my finance agreement to choose a new Volkswagen sooner than expected. I was quite excited to visit the showroom and purchase a new car. Upon speaking to Aaron he typed in some details into a laptop, went away and came back and told me a price. There wasn't any movement on the price and no further discussion about more financial deposits to help with the monthly payments. I felt as if that was the price, take it or leave it. Also he never once showed me and my husband the screen he was looking at. He did say he would email the information onto me. To date I haven't received it. I did receive a terms of business which was jargon and I was not made aware I would be receiving a terms of business. Every time I have visited the showroom I've never seen the same person twice. There's always new staff which doesn't bode well from a customer perspective. I felt rushed and dismissed and won't be back. I felt he tried to sell us additional products too. I realise this is part of his job but surely to secure a vehicle sale first would be the most sensible approach? This added more on the price which puts people off.

I have had issues with this dealership since 16th November 2024. I got my new car on that date and it came with scratches on the interior and exterior. It took me 1.5 months to get that fixed. Now a year later my car went there for a service and it also was making a vibrating noise when the clutch was pressed. It took me three trips to get that noise fixed. While fixing the issue they scratched the gear knob. I spoke with VW UK regarding this and the dealership general manager called me to ask for pictures so that they can help me get this sorted. I sent the pictures and never got any response. Tried calling several times and no one picks up the phone. My experience with Lookers Newcastle has been awful. Not sure if I will ever buy a new car from there again. They are very good at scratching the interior of cars.