Very clear to understand Good customer service made to feel valuable

Matthew was very attentive, helpful and friendly. His communications skills were excellent throughout the process. Everything was explained clearly and nothing was ever a problem.

Smooth process and felt very comfortable and in a friendly atmosphere

Video was super helpful! Experience at Lookers has helped to restore faith in VW main dealer. After a number of poor experiences elsewhere, I have been really delighted by the team at Lookers. Resolved issues as they arose and kept in touch with excellent communications. Thanks so much for your assistance - I can see why you are soo booked up in advance. I'll certainly be back. :)

Drop was easy and so was collection, the site inform you where to go on a pre call the day before. Service advisor kept me in the loop through out the day and vehicle was ready for time agreed. Great Customer Service Provided by all on site.

It was easy to use Friendly and informed staff

Easy to use and cost of additional items given so I knew what the final cost would be. Car picked up on time, kept me informed on the progress of the service.

It was an easy process and the team was flexible on dropping the car off and picking it up.

Did what I wanted on time. Pleasant staff.

Easy to use Well organised. Kept up to date