Hi all, please find below thread ,I would like to make an official complaint regarding the vw polo, I have entered into an agreement with.The problems are as follows...Heating system after 15 minutes makes the plastic controls so hot you cannot have your hands near it as would burn.Glove compartment gets so hot all food would melt.Noise from central section, handbrake vibration of car, video submitted already.Radio constantly turnd off if go over a bump aswell as hand free calls.Best regardsSent from Outlook for Android________________________________________

I enquired about a vehicle with Dean and he sent me an excellent video covering everything I asked for

All went very well without any issues.

Hi there,Is like to make a complaint about Scotswood road Newcastle. I brought my golf in to make a manufacturers claim on the paint work as there is rust under the paint.I first came in and they took pictures of it and was told they would be in contact soon.2 months later i rang to be told sorry we'd forgotten to ring you but it's outside of warranty, to which I'd mentioned that the warranty is 10 years. I was then told I'd be rang in a week's time around 1 month ago.I am very upset with this service and don't know if I would ever buy a car/have any further work done in the future with you guys.Thanks

I didn’t feel we had found common ground about being sold a car that didn’t have certainty over condition or mileage given it couldn’t be transacted until 31/1/26

My car is/was currently with VW Newcastle following an Adblue fault coming up. ( which in my own admission came up after an immobiliser was fitted by a company not sure whether or not it’s coincidental or it was caused by the the immobiliser) My complaint is the fact my car has been used by your drivers to take and collect drivers from other customers under the guise of a road test!Now had my car been ran directly up a motorway for a distance and tested in an urban situation to try and establish the fault I would have expected. But to receive a phone call off a friend to say he seen me/my car over Birtley at a chip shop when I was in bed as I work nights rings alarm bells so I checked my vehicles tracker and found it had been taken to a retail park, a chip shop , another run to a dealer I suspect to pick parts up and various pick up and drop offs which are all recorded on my tracker.Had the dealer contacted me and asked permission for this type of use I would of said “no” as it’s my vehicle who is going to pay for any road damage ( scratches/chips ect) as I can’t prove who did it extra, mileage, general wear and tear, fuel.I get that you must try and get the fault to come up if it’s not showing on the diagnostics but to have my car used as your companies personal service car does not play well with me.VW have removed the diagnostic charge but this is not the point I am getting at it was totally unacceptable to my personal car in this way!

Customer purchased a VM Polo for £10,000 he said it had issues from day one, he was offered a refund or he was told that he could change for another vehicle but only from one specific branch, which he said was limited due to stock and took some time, he then found this current vehicle but it ended up costing him £2,500 to change the vehicle, He said the car (volvo) had been reduced (£400) and that he was exchanging the polo which he was given £8,500 for but the dealership said they wouldn't reduce it and he had to pay the previous full amount and not at the reduced rate, he believes due to the issues he shouldn't have had to pay £2,500 he said bitter pill for him to swallow.

You didn’t have the used golf models at prices I wanted

Hi Fran,Thank you very much for your help! we are really glad to get our T-Cross yesterday.There are a few things we want to follow up, and we look froward to your reply.1. Dash cam, as we mentioned to you on Saturday we would like to install dash cam. We are still awaiting for the quote for installation. Ideally we would like it done by 5th December if it's possible.2. Boot strap, as you can see Jasmine is too short to reach the boot, we wonder if VW Newcastle could help to attach boot strap to make it easier to pull down.3. Carpet mat, please look for carpet mat for our T-Cross. This was promised for the sale.4. The carpeting next to the door panel is loose on the drivers side.Thank you!Jasmine and Salvatore

The member of staff who dealt with my enquiry was excellent - he answered all my questions and was extremely professional in the way he dealt with my requests. He gauged exactly where I was coming from and addressed me accordingly.