I am customer of Loockers VW since 2012 and oy this one. I feel with this people like a close friends. Super pleace, frendly crew, and a specialy Amy Armstrong. She help me allot. And off course my car left salon like brand new

The staff are great Great service as always from the team.

very easy

Terrific service. Phil was fantastic from initial enquiry through to sale. Refreshingly transparent, zero pressure. A good all round, highly professional experience. Would highly recommend

Dissatisfaction with Missing Car Mats in Recent Purchase I hope this message finds you well. I am writing to express my dissatisfaction regarding my recent purchase of a used car from your dealership. Overall, I must commend the excellent customer service I received throughout the buying process, which made the experience generally positive. However, upon receiving the vehicle, I was disappointed to find that it did not come with car mats as part of the package. As a customer, I believe it's reasonable to expect basic accessories like car mats to be included, especially when purchasing a used car. It's a small detail, but it significantly affects the overall presentation and functionality of the vehicle. I understand that oversights can happen, and I appreciate the good customer service provided during the purchase. Moving forward, I would suggest that your team takes the initiative to walk potential customers through the features and accessories of the car, ensuring that they are well-informed about what is included in the purchase. This proactive approach could help manage customer expectations and avoid potential disappointments after the sale. I would appreciate your attention to this matter and a prompt resolution regarding the missing car mats. I believe addressing these small details will contribute to an even more positive customer experience and enhance the reputation of your dealership. Thank you for your understanding, and I look forward to hearing back from you soon.

Attention to detail.

Hand over was made enjoyable by the unwrapping of car. Sakes person was very courteous , enthusiastic and product knowledgeable

It was easy to do. Very efficient and professional.

your online services save time, however, direct person to person communication is much more meaningful professional and friendly service by the staff who attended to my car

Had another great service buying our second family car within 1 month of each other . Thanks to Paul Tones