fault on our polo and it is unsafe as it keeps sticking in 2 nd gear , Dangerous when driving and this happens. We have video evidence of it happening and keep been told by receptionists that a fault cant be found so they cant req a part from VW . There is clearly something wrong with the car and we have explained this. Also we pay for a package in the ext warranty for a courtesy car only to be told they dont have any available.I will give more details when contacted.

Only had time for a drop in to view new t roc but warm welcome in every seat showroom, young member of staff very helpful and polite. We are in contact now with Chris regarding purchase this year probably September if not before , planning finance results will decide date.

Friendly and an informative experience.

We tried earlier to respond to Jack Hutchinson; to thank him for all his help, experience and professional guidance. A thoroughly agreeable and experienced salesman who nevertheless works to the purchasers benefit and satisfaction. But our computer crashed. Hence this delayed response for which we apologised.sincerelyPenny and Henry King

When visiting the dealership a couple of days before the arranged date with Lee, I was treated very well by the young man who stepped in

As always we had excellent polite service and we were looked after very well.

Dear Sir or MadamI purchased the above car on the 22.01.2026 from your dealership at Northallerton. Prior to purchasing the car on the test drive the salesman demonstrated the features which included heated seats whichhe put on as it was a cold morning. After purchasing car the heated seat function stopped working. I contacted the salesman and went back to the garage which is approximately 30 miles from where I liveand he reinstated the feature for me. On Saturday the 21.03.2026 this feature stopped working again. I rang the salesman and he said he would look into it and ring me back on the following Monday 23.03.2026.I didn't receive any call back at all. As I did not hear from the salesman I went back to the garage on Thursday 26.03.2026 and when I saw the salesman he said he had forgotten even though he had saidhe had made a note to ring me. The salesman then discussed the matter with his manager and and told me that I would have to buy the heated seats feature and Lookers would pay half towards it.This is my second car purchased from Lookers dealership but I have not been pleased with the aftersales service.I have sought advice from Citizens Advice and they say as this heated seat feature was demonstrated as been a feature of the car at test drive day and put back on once by the salesman it should be reinstatedat no cost to myself.I look forward to your responseYours SincerleyMr J. Wilkinson

Purchases a used vehicle, MM70 JXD, on 17 January which has developed warped brake discs. I have emailed Jack Hutchinson on several times to report this and ask for help but have been ignored! I have had the car inspected by a specialist BMW garage who quote £455 for the replacement of 2 x front brake discs, brake pads and the removal of paint from the inner face of the wheels which is the likely cause of the problem and will have occurred when the wheels where refurbed. Because I have been ignored I would like to request a full refund on the vehicle as it has been sold to me but its unfortunately it's not fit for purpose.

Good afternoonI purchased a vehicle from Lookers in Northallerton last year. I have used this garage previously and have had fantastic customer service.When I purchased the vehicle I was informed that it was ‘all singing and dancing’. There was a lot more speck on the car that I had purchased the year before. I took the car for a test drive and familiarised myself with all the speck.There was a query about the heated car seats and whether they were lifetime or a limited period of time. This was something that was important to me and so checks were made. I was advised that the heated seats were lifetime. I then proceeded to purchase the vehicle on the information that I had been provided with and the products that were on the car.12 months after purchase of the vehicle, the heated seats and the automatic headlight switch stopped working. I immediately contacted the garage about this. I understand that contact has been made by the garage to VW and the response was ’the customer can purchase these items through the shop”.I have most certainly been misled when buying the vehicle:1. I was given the wrong information about the car i.e the heated seats. I was not told that the heated seats would expire about 12 months. Quite the contrary. I was told they would last the life time of the car.2. I was not told that the automatic headlight was an option that would expire after 12 months 3. Important information about the car and what services it came with was either hidden from me or obscuredI was most certainly misled before the purchase of this vehicle. Two products are no longer available and have not been since January 2026 that were when I purchased the vehicle.I am entitled to a partial refund under the Consumer Protection form Unfair Trading Regulations 2008 and compensation.I look forward to hearing from you as to the best way forward with this issue.Kind regards,Michelle Stonley2 Forcett CloseEast LaytonRichmondNorth YorkshireDL11 7RH

Great service,and would recommendPeople to buy a VW fom lookers Northallerton