We tried earlier to respond to Jack Hutchinson; to thank him for all his help, experience and professional guidance. A thoroughly agreeable and experienced salesman who nevertheless works to the purchasers benefit and satisfaction. But our computer crashed. Hence this delayed response for which we apologised.sincerelyPenny and Henry King

When visiting the dealership a couple of days before the arranged date with Lee, I was treated very well by the young man who stepped in

As always we had excellent polite service and we were looked after very well.

Dear Sir or MadamI purchased the above car on the 22.01.2026 from your dealership at Northallerton. Prior to purchasing the car on the test drive the salesman demonstrated the features which included heated seats whichhe put on as it was a cold morning. After purchasing car the heated seat function stopped working. I contacted the salesman and went back to the garage which is approximately 30 miles from where I liveand he reinstated the feature for me. On Saturday the 21.03.2026 this feature stopped working again. I rang the salesman and he said he would look into it and ring me back on the following Monday 23.03.2026.I didn't receive any call back at all. As I did not hear from the salesman I went back to the garage on Thursday 26.03.2026 and when I saw the salesman he said he had forgotten even though he had saidhe had made a note to ring me. The salesman then discussed the matter with his manager and and told me that I would have to buy the heated seats feature and Lookers would pay half towards it.This is my second car purchased from Lookers dealership but I have not been pleased with the aftersales service.I have sought advice from Citizens Advice and they say as this heated seat feature was demonstrated as been a feature of the car at test drive day and put back on once by the salesman it should be reinstatedat no cost to myself.I look forward to your responseYours SincerleyMr J. Wilkinson

Purchases a used vehicle, MM70 JXD, on 17 January which has developed warped brake discs. I have emailed Jack Hutchinson on several times to report this and ask for help but have been ignored! I have had the car inspected by a specialist BMW garage who quote £455 for the replacement of 2 x front brake discs, brake pads and the removal of paint from the inner face of the wheels which is the likely cause of the problem and will have occurred when the wheels where refurbed. Because I have been ignored I would like to request a full refund on the vehicle as it has been sold to me but its unfortunately it's not fit for purpose.

Good afternoonI purchased a vehicle from Lookers in Northallerton last year. I have used this garage previously and have had fantastic customer service.When I purchased the vehicle I was informed that it was ‘all singing and dancing’. There was a lot more speck on the car that I had purchased the year before. I took the car for a test drive and familiarised myself with all the speck.There was a query about the heated car seats and whether they were lifetime or a limited period of time. This was something that was important to me and so checks were made. I was advised that the heated seats were lifetime. I then proceeded to purchase the vehicle on the information that I had been provided with and the products that were on the car.12 months after purchase of the vehicle, the heated seats and the automatic headlight switch stopped working. I immediately contacted the garage about this. I understand that contact has been made by the garage to VW and the response was ’the customer can purchase these items through the shop”.I have most certainly been misled when buying the vehicle:1. I was given the wrong information about the car i.e the heated seats. I was not told that the heated seats would expire about 12 months. Quite the contrary. I was told they would last the life time of the car.2. I was not told that the automatic headlight was an option that would expire after 12 months 3. Important information about the car and what services it came with was either hidden from me or obscuredI was most certainly misled before the purchase of this vehicle. Two products are no longer available and have not been since January 2026 that were when I purchased the vehicle.I am entitled to a partial refund under the Consumer Protection form Unfair Trading Regulations 2008 and compensation.I look forward to hearing from you as to the best way forward with this issue.Kind regards,Michelle Stonley2 Forcett CloseEast LaytonRichmondNorth YorkshireDL11 7RH

Great service,and would recommendPeople to buy a VW fom lookers Northallerton

Excellent service guaranteed

Lee and Simon did very well and both deserve 5 stars. I tried to fill in the surveys on the 3 links below with mixed success. They were all irritating. Suffice to say that we were very happy with the purchase process (the 11th VW bought from Lookers Northallerton since 1999) and the way it was conducted by Lee.________________________________________

To whom it may concern,On 19th August 2025 I purchased a used VW Golf reg no NV13LCC from Lookers Northallerton. This vehicle is a second car and is required on a daily basis, we live in a rural village and the car is essential.I have to say that my experience of this purchase has been very unsatisfactory. As it now stands I am deeply dissatisfied with the situation, in 45 years of owning vehicles this is the worst car that I have ever purchased, none of the others have gone faulty so soon after purchase.On collecting the car I noticed that the steering wheel was not correctly aligned when travelling in a straight line, which I believe was cased by incorrect steering alignment. The car was returned to Lookers and this was rectified.Within a matter of weeks of the purchase the vehicle became difficult to start, eventually would not start and required recovery to Lookers by the RAC.A faulty EGR valve was diagnosed and a claim was made against the extended warranty which I had purchased at the same time as the car. I was later informed that the fault was not covered by the warranty and that Lookers did not have any other warranty in place for used vehicles.I was then quoted £1600 cost to replace the EGR valve. I was shocked to learn that within a matter of weeks of buying the car that Lookers expected me to pay a further £1600 in order to resolve the fault especially having paid an additional £1000 for an extended warranty (although I fully understand that certain items are excluded).I felt that it was completely unacceptable that I should be expected to pay this amount and made that clear to service department staff.The service manager then contacted me and offered to carry out the work at a cost of £500 which I agreed to at the time in order to get the car back as soon as possible but on reflection regret doing so.On this occasion the car was booked in on the 23rd of December 2025 and was ready for collection 10th January 2026, a total of 18 days when the vehicle was unavailable.Within 3 weeks the vehicle was again difficult to start showing the same warning lights as when the EGR valve was faulty, you were contacted and arrangements made for the vehicle to be booked in on the 7th of February.On this occasion a faulty Hall switch was diagnosed and another application for a warranty repair was submitted which was approved. I was then able to collect the vehicle on the 19th of February, another 12 days when the vehicle was unavailable.That means that the vehicle has been unavailable for me to use for a whole month out of the six months that that I have owned it. In addition there were other days where I could not use the vehicle due to concern for it failing to start.Having taken legal advice, I believe that under the provisions of the Consumer Rights Act 2015 I would have had the right to reject the vehicle and require a full refund both when the EGR valve failed and when the Hall switch failed. Had I been better informed of my rights, I would have rejected the vehicle when the EGR valve failed and discovered it was not covered by the warranty.Given the stress imposed by dealing with this situation and the inconvenience of the car not being available for extended periods, I now feel that some recompense should be given. As stated above I now regret paying the £500 for the replacement of the EGR valve and believe that I should never have been charged anything for that repair; it would therefore be fair and proper for that amount to be refunded to me by way of recompence.Further I wish to state that should there be any further issue with the car in the immediate future then I will be exercising nm rights under the Consumer Rights Act and seeking to reject the car and require a full refund.