Chris Howarth was brilliant throughout, knowledgeable, helpful and friendly he made the whole process relaxed and enjoyable for me and my family, my little boy was over the moon with his lucky toy.

Fantastic service and information once again from James and Claire, see you in 3 years!

Excellent everything went well.

yes ,,,,,you always had the edge on other dealerships with that little bit extra mile by doing a small wash and hoover out on completion of work you did..this has ceased and most customers liked it when it was done as a little something extra...i for one....J.R.BELL Being disabled...otherwise your work and customer service is excellent.....

I would like to give a special mention to James Fawcett sales Executive.James is VW Northallerton's biggest asset, a true Gentleman who really cares about his customers.

Mr J Fawcett who sold me the car gave excellent service

No

I thought the salesman Jack Hutchinson to be one of the most affable salesmen I have met. Nothing was too much trouble and I am so glad my wife and I persevered and sought out Lookers of Northallerton because the comparison between them and Lookers in Darlington was like night and day. I'm afraid the Faverdale, Darlington setup was one of the poorest depots we have come across in years. As a former Managing Director of an engineering group I do know the difference between good and bad so feel compelled to tell you the Northallerton depot is five stars excellent and the Darlington setup doesn't even warrant a one star it was that bad.

Jack was really helpful. Nothing was too much trouble. A real advocate for your brand.

Our visits and purchase of our vehicle was a pleasurable experience, mainly based on Jack who walked us through the purchase. He was attentIve, knowledgeable and approachable. Along with the lady on reception who was attentive and the whole experience was excellent and we are really pleased with our vehicle.