Never replied after cancelling appointment because he had a doctors appointment. Im now going to Lookers Skoda in Stockport. Thank you

Jayne Allred was extremely helpful, sadly VW vehicles did not meet my needs this time

Paid deposit for a car which I was told is ready then turned around and said it failed its prep after my £500 was taken and it’s been over a week and still no refund

Asked for email and got loads of calls.

Attentive sales man who worked hard to provide a solution to my situation

I had been over to your Preston branch and had a test drive of the Volkswagen Tayron R Line Petrol Hybrid, brilliant to be honest, but i have been test driving a number of different cars over recent weeks and months, to ensure that i choose the correct and next Motability vehicle. I had contacted the Preston branch a few weeks later and had arranged a second test drive of the Tayron, we had arranged to arrive at 11am this particular Sunday, both my son David and myself had left home about 10.20am to arrive for 11am. At approximately 10.55am we were about a mile away from your car showroom when i received a call telling me that there was no car available for us to test drive, at that point i really wasn't very happy, but we continued onto Preston Skoda and test drove their Skoda Kodiaq. Later i emailed your salesman David Weir explaining my disappointment that he hadn't further contacted me about what had happened, being honest i really was going to confirm i was going to pre order the Tayron as my next Motability car, i waited approximately two weeks with no further contact from David, so i have decided to order my next car from Skoda, i really did like and want the Tayron, but i simply didn't get the customer care i would have expected for someone purchasing a new car, but never mind i really am looking forward to my new Kodiaq SEL 2.0 ltr Petrol in British Racing Blue from Preston Skoda.

We asked for a full VW service and wanted matching tyres to help the Touareg 4WD system. No one came back with prices just saying they had fitted new tyres which did not match, and they would not service the car as it did not need one? So I felt the VW standards for used cars has fallen and for customer requests that are used to the old standards had fallen. We would have even paid more towards the car for what we had wanted if the price was reasonable as obviously the garage wanted to keep a higher profit margin instead of being more generous to a new customer. The mark therefore has to be lower than average. My holding deposit I had to chase as it was not automatically refunded either!

I've never had any contact with VW in Preston, but as I'm still looking for a VW Touran on a moderate sum I'll be interested /

Friendliness and knowledge if salesperson Wendy Mullen. Excellent.

I enquired online and was told I’d get a call back, I didn’t after a few days so called myself. I gave my details and asked for some more information which never came and haven’t heard anything since.