Not your fault you didn't get 5 stars,I should have followed up with a conversation

What enquiry , I haven’t recently been in contact with the site !!

David weir and Matty were very knowledgeable and helpful with all our enquires . We’re very patient and friendly

Went to view a specific vehicle, advertised on Autotrader.co.uk but was no longer available. Didn't like supplying all my details before being told it was sold.

I didn’t explain my situation/reason for visiting very well (need to understand about settlement figure for finance) but the question the staff member we saw made ne feel quite stupid - ‘do you know you’re in negative equity?’ He also then mainly directed conversation to my partner even though it was about my car - it felt a bit one sided.

No one has got back to me since the enquiry and have also ring and spoken to someone and still nothing.

Excellent and professional approach to making me aware of what was currently available and options open to myself

Irresponsible staff. Before the payment asked I told that there is less chance to get approved the Finance so the staff told if the Finance is not approving the payment will be refunded. I paid 250 on that same day. I am waiting for the last three weeks to get the payment no response. I have contacted many times. Nobody contacted me back saying next Friday next Tuesday so this is really frustrating.

Told the garage would contact me, they never did so obviously not interested in my business and I have bought my VW elsewhere

We were contacted by the team around Christmas, which was well timed as we were approaching the point where we could potentially upgrade our PCP and move into a newer model. Initially, the service was good. We visited the Preston VW store for a meeting and the team were helpful in looking at options; however, the level of detail was limited and there didn’t seem to be much eagerness to find a solution that suited our needs. The approach felt very much “this is what we can do” rather than working with us, despite us being clear that we weren’t looking to significantly increase our monthly payments. Unfortunately, communication then became an issue. The team member we had been dealing with left, which we only discovered after chasing for the third time to speak with her. From that point on, updates were slow and inconsistent, which was frustrating as we had made it clear that we were keen to upgrade fairly quickly. In the end, we decided to move our enquiry to VW Blackburn, and the difference has been night and day. From the first call, they were responsive, proactive, and genuinely keen to help. The atmosphere in the Blackburn showroom is noticeably more welcoming, and the service feels far more personal. We are now in discussions with Jordan to view a potential new car this week, and he has communicated brilliantly to find a suitable time for us to drop in and look around the car. He has been in touch promptly throughout, with a clear willingness to find something that suits our requirements. I don’t believe we will have been the only customers to look elsewhere following a similar experience. Fortunately for Volkswagen, we chose another VW branch rather than moving to a different manufacturer altogether. Overall, we’re very glad we decided to visit Blackburn, as the level of service has been excellent compared to our experience at Preston.