I was looking to purchase a brand-new Volkswagen Golf and contacted your dealership on several occasions. Despite being promised a quotation multiple times, I never received one. After waiting and following up without success, I decided to purchase my new Golf from another dealership in Bolton instead.Having since read other customer reviews describing similar experiences, it appears this may not be an isolated incident. It's disappointing, as I would have preferred to buy locally, but the lack of communication ultimately led me to take my business elsewhere.

Sales person

Ticket numbers8827828788958953I have contacted Lookers on several occasions submitted 2 complaints forms, and have had no communication or replies.This will be my last attempt before contacting the ombudsman at the end of this week.Please see previous communications for details.

Re: Audi E-tron 50 Quattro – Registration S777 NGYDear Customer Relations,I am writing to make a formal complaint regarding the handling of an ongoing fault with my Audi E-tron, registration S777 NGY, (formally NA20HTN) which I purchased from Lookers Volkswagen Preston in February 2024.The vehicle developed a persistent whining noise, which I first reported on 22 August 2024, while the vehicle was still covered by the warranty provided at the time of purchase.Since reporting the fault, the vehicle has been returned to your workshops on several occasions. During this time, Lookers accepted the fault under warranty and carried out substantial repair work, including major work to the rear transmission motor assembly in March 2025. Despite these repairs, the fault has never been resolved.Your own workshop records confirm that:* The reported noise continued to be present after repairs.* Technicians noted that the noise was heard during testing.* Further investigation at Audi was recommended.* The vehicle continued to be investigated into 2026.Despite this, I have now been informed that Lookers will not carry out any further repairs because the warranty has expired.I do not accept this position.The fault was reported well within the warranty period, and Lookers accepted responsibility by carrying out warranty repairs. The fact that those repairs failed to rectify the fault should not extinguish my rights simply because time elapsed while your workshops attempted to diagnose and repair the vehicle.In addition, I believe Lookers’ obligations under the Consumer Rights Act 2015 remain relevant, as the vehicle has suffered from an ongoing defect that has never been successfully rectified despite repeated opportunities to do so.I therefore request that Lookers:1. Confirm in writing that you will continue to investigate and repair the original reported fault at no cost to me.2. Provide a copy of the warranty terms that applied to my vehicle at the time of purchase.3. Provide a complete copy of all workshop records, diagnostic reports and repair history relating to my vehicle.

Never replied to my query

I purchased a used ID5 in April and I raised a few basic queries after a few days of driving the car. Despite emails and phone calls, most of which have not been responded to, several queries remain outstanding and I am not sure why. I would be happy to forward the emails which are all in one thread and which clearly highlight the poor customer service.Thank you

Travelled 3 hours to pick a car up from you that I saw online. The car was immaculate on the walk round video.As i was on the train there, i got a phone call off the sales rep saying someone had opened their car door into the one I was purchasing and had left a dent and took the paint off. There is also a small scratch on the rear passenger doorHim and his manager confirmed verbally and in writing via email, that you would repair the car back to ‘as new’ at no inconvenience to me. This has been almost 3 weeks and we’re still no closer to a resolution and we now go on holiday until next Tuesday.First off, Sam told me somebody would come to my house. Next, he told me to take it to the closest main Volkswagen dealer to me (which I did - another 20 minutes each way!), the closest branch are Marshalls VW Scunthorpe. They came back with a quote for the repairs to be done to dealer specification and Your staff said the price is taking the mick and you weren’t prepared to pay this. I was then told to go away and speak to Chips Repair to get a quote. They said it needs a dent specialist first, and they wouldn’t paint it they’d just fill it but would be clearly visible. I’ve now been chasing up another week (nearly) after no further contact.I’ve spent countless hours doing admin / driving between garages / getting quotes and still no closer.This has really put a dampner on the service received by Lookers overall!Kind regardsMark

cust had an appointment 1 month ago with a cc, when the cust arrvied there was no CC for him He then rebooked for Saturday 27.06.26. The vehicle was booked in for repairs, replacing the lock and the speaker, some rust on the car for which he wants fixed and also a service. The cust was called to pick up the car 30.06.26 message t say the car was ready. cust queried the cost of the service and the dealership didnt know what to say but the service must have been missed. The rust problem and the service hasnt been carried out

I made a complaint through the complaints service with Lookers VW Preston on the 26th May 2026. I was informed this would be answered within 14 days and I have still not received a response from the dealership over a month later.After the appalling level of service my wife and I received, the way we were spoken to, and now the lack of response to our complaint, I have lost all faith in the way that Lookers as a company, is run.What is the point of a complaints service if the dealership dont even bother to respond. After spending over £1400 having body work done on my wife's car, I feel I am entitled to a response at the very least.Please can you look into this matter and have the dealership respond to me. The ticket number for the complaint is 88542376.Ben Rawlinson.

Salesman as bad attitude, uninterested in a sales!….