Excellent and professional approach to making me aware of what was currently available and options open to myself

Irresponsible staff. Before the payment asked I told that there is less chance to get approved the Finance so the staff told if the Finance is not approving the payment will be refunded. I paid 250 on that same day. I am waiting for the last three weeks to get the payment no response. I have contacted many times. Nobody contacted me back saying next Friday next Tuesday so this is really frustrating.

Told the garage would contact me, they never did so obviously not interested in my business and I have bought my VW elsewhere

We were contacted by the team around Christmas, which was well timed as we were approaching the point where we could potentially upgrade our PCP and move into a newer model. Initially, the service was good. We visited the Preston VW store for a meeting and the team were helpful in looking at options; however, the level of detail was limited and there didn’t seem to be much eagerness to find a solution that suited our needs. The approach felt very much “this is what we can do” rather than working with us, despite us being clear that we weren’t looking to significantly increase our monthly payments.Unfortunately, communication then became an issue. The team member we had been dealing with left, which we only discovered after chasing for the third time to speak with her. From that point on, updates were slow and inconsistent, which was frustrating as we had made it clear that we were keen to upgrade fairly quickly.In the end, we decided to move our enquiry to VW Blackburn, and the difference has been night and day. From the first call, they were responsive, proactive, and genuinely keen to help. The atmosphere in the Blackburn showroom is noticeably more welcoming, and the service feels far more personal. We are now in discussions with Jordan to view a potential new car this week, and he has communicated brilliantly to find a suitable time for us to drop in and look around the car. He has been in touch promptly throughout, with a clear willingness to find something that suits our requirements.I don’t believe we will have been the only customers to look elsewhere following a similar experience. Fortunately for Volkswagen, we chose another VW branch rather than moving to a different manufacturer altogether.Overall, we’re very glad we decided to visit Blackburn, as the level of service has been excellent compared to our experience at Preston.

The contact was very responsive

No response.

Yes I made an enquiry and I got a response. WHAT I DON@T WANT IS TO BE CONSTANTLY BOMBARDED WITH PHONE CALL & EMAILS ESPECIAL:LY SINCE I@VE REQUESTED THAT YOU DESIST>

We called over 2 years ago is this relevant now ?We went elsewhere

I am writing to raise a formal complaint regarding the MOT carried out on my vehicle at your Volkswagen service centre on 7th January 2026.Two weeks after the MOT, I took the vehicle to another garage in order to have the advisories listed on the MOT addressed. During this inspection, the garage identified that the wishbone bushes are starting to split. They advised that the condition of the bushes should have been identified during the MOT inspection, at the very least as an advisory, as they are clearly deteriorated and will require replacement in the near future.Given the short time period between the MOT and this inspection, it is difficult to accept that the condition of the bushes deteriorated significantly after the MOT. I was advised by the other garage that as suspension components, including wishbone bushes, form part of the MOT assessment their condition should have been noted.I am particularly concerned about the safety implications of this omission. Had the issue not been identified by the second garage, the vehicle could have continued to be driven, potentially leading to increased compromised handling, uneven tyre wear, and a greater risk of further suspension damage. This is precisely the type of issue an MOT inspection and advisory system is designed to highlight before it becomes more serious.I am therefore concerned that the MOT inspection was not carried out to the required standard. I would like this matter formally investigated and would appreciate a written explanation as to how this was missed, along with confirmation of what steps you are willing to take to resolve this.Please note that I am retaining all documentation from the second garage as evidence, should this matter need to be escalated further.

To begin with David was brilliant. It was another young chap in his 20s with blonde/brownish hair. We have got numerous cars from Preston VW and the sales people know that too. I came in, no refreshments were offered which was noticed as other customers had some sort of Beveridge on their table. No attention was given to us as the conversation was very deflated. He gave our quotes and that was it. He didnt ask if we wanted brand new or nearly new cars. Just emailed the quoted over for 2 brand new cars and that was it. He never informed me for when they could be delivered or nothing. As of now we will be going straight to Blackburn VW who take the time out and treat you with respect