We asked for a full VW service and wanted matching tyres to help the Touareg 4WD system. No one came back with prices just saying they had fitted new tyres which did not match, and they would not service the car as it did not need one?So I felt the VW standards for used cars has fallen and for customer requests that are used to the old standards had fallen. We would have even paid more towards the car for what we had wanted if the price was reasonable as obviously the garage wanted to keep a higher profit margin instead of being more generous to a new customer. The mark therefore has to be lower than average. My holding deposit I had to chase as it was not automatically refunded either!

Lookers Mercedes-BenzUnit 39Hobbs Industrial EstateNewchapelNear LingfieldSurreyRH7 6HN» Re: Our Complaint Case Number 2006676/25254We have received a complaint from one of our customers, Miss Jodie Finney regarding vehicle registration PL73 XOR.My understanding of Miss Finney’s complaint is that the vehicle was supplied with only one key. The customer has stated that they have contacted you multiple times over the past year by both phone and email but have not received a resolution or recent response.They have further explained that the key cannot be charged without being inside the vehicle, which is proving increasingly difficult during the winter months.Please could you investigate this matter and make direct contact with the customer to provide an update and arrange for a resolution? Once you have done so, please confirm back to us for our records.We believe that responsibility lies with you because you are the supplying dealer who this has been raised with but this issue remains unresolved. We are therefore forwarding this complaint to you under the Complaints Forwarding Rules detailed in DISP 1.7 of the FCA Handbook. Under the Reporting Rules, this complaint ceases to be reportable by us, but must be reported by you in the relevant FCA Return.DISP 1.7.2 & 1.7.3 now require you to respond directly to the complainant as though this were a complaint from them. We would, however, request that you keep us updated of your progress and provide us with a copy of your final response.The complainants details are as follows;Miss Jodie FinneyYours SincerelyJackson DavisIn-Life Support Executive

I've never had any contact with VW in Preston, but as I'm still looking for a VW Touran on a moderate sum I'll be interested /

Friendliness and knowledge if salesperson Wendy Mullen. Excellent.

You delivered Golf BA19VFV to me on 29 October without a jack.Despite numerous requests you have only sent me part of the jack,,there was no crank handle, so still after all this time I am unable to change a wheel if necessary.This I consider to be thoroughly shoddy customer care.

complaint is regarding discretionary commission, contractual ties, or unfair high commissions?customer wants an update on there vehicle.

Hi,I had made a deposit of £250 for a prospective ID3 purchase.However, I found a better deal elsewhere and requested a refund a few days later.The gentleman I spoke to and have been sending my request for refund is not responding to my email and I have not received the refund either.Could this please be processed as soon as possible?The salesperson I have been sending my emails to is Matty Griffiths.RegardsRishiSent from Outlook for Android

I enquired online and was told I’d get a call back, I didn’t after a few days so called myself. I gave my details and asked for some more information which never came and haven’t heard anything since.

Hi my name is Daley ThompsonMy auntie AnnaAnna Thompson is a civil servant, and helps people with disabilities are struggling and poeple how have lost hope and no where else to turn, to get the help they need from the government and the council and she fights and their behalfShe does am amazing job as mum auntie daughter sister counsellor to 4 sister two brother and me her nephewAs manager and employee she goes above and be on to help her clients and colleague at work alike...3 years ago grandma was diagnosed with dementia and her health over last two years has deteriorated significantly due to a number of strokes, and has spent many months in hospital,Sept 2024 was grandma was in hospital and we received the devastating news that Grandad had stage 4 lung cancer,Because Grandad was Grandma'smain carer and anna had to step up and support Grandma throughout stroke after mini strok and dementia and Grandad through his cancerMy auntie Laura and my mum Dawn struggle with alcoholism and my uncle andy struggle with substance abuse...Which means Anna has no choice over than to step up and deal everything, because if she does not deal with it there is nobody else to support grandma and grandad...In March 2025, a Hyundai which just out of warranty failed on her, with everything else that was going on she ended lossing somewhere between 8 and 10,000 pound on the car,and chose to draw a line under it as she needed the car to get work, and to visit and support rundad in Leeds hospital throughout his cancer diagnosis and treatment and Grandma in hospital in Halifax throughout many health issues,Anna then took eight long week to working out what to do going forward, car wise who could she trust how was she not going to lose thousands of pound this time... Anna's life is full of stress and very little that she can rely on she needed a car to be reliable and have a car which was not going to let downShe needs to be able to trust the car to just work without fault, and a car that her and her two children can rely on,After careful consideration she choice your company as I had a vw for years and I found it beyond reproach and the company which I could trust,The car has issues and I would love it if you would make his right for her ... she needs this so much ... please help us as Anna has help so many throughout her life ...Daley Thompson I have ADHD and dyslexia and apologize if my email does not make complete senseAnna ThompsonCar Reg BL18 SSJThe car was bought at Lookers Preston

In brief.My wife's vehicles went in to Preston Lookers for MOT , under warranty. Vehicle failed MOT and plans needed to be put in place for repair and re MOT. These plans did not go as explained / planned , or on time . My wife and were without our car over the weekend and subsequent days .Eventually the car was ' sorted ' and returned by a number of Lookers employees . The co ordinator of the repair Chantelle subsequently said that the staff returning the vehicle had been instructed to fill the car with fuel as 'compensation' for delay / distress caused . Chantelle subsequently emailed us to say this had not been done as per her instructions , and having spoken to the employees concerned she explained arrangements had been put in place for a bank payment to be made , which would be done in 7 to 10 days hence , ( our account details were shared) . 14 days later , and having emailed Chantelle today 7.10.25 , without a response, I have to inform you that my wife and I, who had been upset with the service we received , are now angry ....very angry .For your background info, we were a 4 x VW family , 4 persons, 4 VW's, all purchased via Corkills Wigan . We are now a 1 VW family the car in question , mainly a result of appaling service . Our cars visit to VW in Preston was an attempt to salvage something from our previous good service , which has proved fruitless , I am sure you would agree.Comments , compensation offered and kind words welcome ........