Cust paid £250 deposit on a vehicle, he then changed his mind and was advised he would get the deposit back. He has chased this on a number of occasions. 28.10.25 the deposit was paid. Can he have his money back

Please would somebody have the courtesy to contact me.My one year old car has a fault with the info screen which is blank. It has been in twice without resolving the problem and finally was picked up on Thursday 6th November in order to get to the bottom of the problem. I have heard nothing since. I managed to get through by phone after much difficulty (phones not answered or being cut off before connection) on Wednesday 12th and John said he would look in to it and get back to me. I have heard nothing. It is now a week without my car. Please will someone contact me to tell me what is going on. Does it need a complete new screen? Although it is ok to drive there is no way to control heating, sat nav, radio, camera assist or anything that is done from the screen. Warning lights on the dash are contumely coming on and off.Please please please give this priority as I rely on my car and it is still in warranty.

customer has spent a lot of money on vehilce repair in the last couple the vehicle has broken down again on motorway was recovered in.customer is not getting any answer what is happening with vehilce. Customer was also sold an ex warranty plan on picking up the vehilce a couple of weeks ago, now been told the ex warranty is not covering the issue with vehilce. Customer has no issue with Shantel on reception.

I had been over to your Preston branch and had a test drive of the Volkswagen Tayron R Line Petrol Hybrid, brilliant to be honest, but i have been test driving a number of different cars over recent weeks and months, to ensure that i choose the correct and next Motability vehicle. I had contacted the Preston branch a few weeks later and had arranged a second test drive of the Tayron, we had arranged to arrive at 11am this particular Sunday, both my son David and myself had left home about 10.20am to arrive for 11am. At approximately 10.55am we were about a mile away from your car showroom when i received a call telling me that there was no car available for us to test drive, at that point i really wasn't very happy, but we continued onto Preston Skoda and test drove their Skoda Kodiaq. Later i emailed your salesman David Weir explaining my disappointment that he hadn't further contacted me about what had happened, being honest i really was going to confirm i was going to pre order the Tayron as my next Motability car, i waited approximately two weeks with no further contact from David, so i have decided to order my next car from Skoda, i really did like and want the Tayron, but i simply didn't get the customer care i would have expected for someone purchasing a new car, but never mind i really am looking forward to my new Kodiaq SEL 2.0 ltr Petrol in British Racing Blue from Preston Skoda.

We asked for a full VW service and wanted matching tyres to help the Touareg 4WD system. No one came back with prices just saying they had fitted new tyres which did not match, and they would not service the car as it did not need one?So I felt the VW standards for used cars has fallen and for customer requests that are used to the old standards had fallen. We would have even paid more towards the car for what we had wanted if the price was reasonable as obviously the garage wanted to keep a higher profit margin instead of being more generous to a new customer. The mark therefore has to be lower than average. My holding deposit I had to chase as it was not automatically refunded either!

Lookers Mercedes-BenzUnit 39Hobbs Industrial EstateNewchapelNear LingfieldSurreyRH7 6HN» Re: Our Complaint Case Number 2006676/25254We have received a complaint from one of our customers, Miss Jodie Finney regarding vehicle registration PL73 XOR.My understanding of Miss Finney’s complaint is that the vehicle was supplied with only one key. The customer has stated that they have contacted you multiple times over the past year by both phone and email but have not received a resolution or recent response.They have further explained that the key cannot be charged without being inside the vehicle, which is proving increasingly difficult during the winter months.Please could you investigate this matter and make direct contact with the customer to provide an update and arrange for a resolution? Once you have done so, please confirm back to us for our records.We believe that responsibility lies with you because you are the supplying dealer who this has been raised with but this issue remains unresolved. We are therefore forwarding this complaint to you under the Complaints Forwarding Rules detailed in DISP 1.7 of the FCA Handbook. Under the Reporting Rules, this complaint ceases to be reportable by us, but must be reported by you in the relevant FCA Return.DISP 1.7.2 & 1.7.3 now require you to respond directly to the complainant as though this were a complaint from them. We would, however, request that you keep us updated of your progress and provide us with a copy of your final response.The complainants details are as follows;Miss Jodie FinneyYours SincerelyJackson DavisIn-Life Support Executive

I've never had any contact with VW in Preston, but as I'm still looking for a VW Touran on a moderate sum I'll be interested /

Friendliness and knowledge if salesperson Wendy Mullen. Excellent.

You delivered Golf BA19VFV to me on 29 October without a jack.Despite numerous requests you have only sent me part of the jack,,there was no crank handle, so still after all this time I am unable to change a wheel if necessary.This I consider to be thoroughly shoddy customer care.

complaint is regarding discretionary commission, contractual ties, or unfair high commissions?customer wants an update on there vehicle.