Never actually got a response

With reference to the ticket number 84623176An electrical fault developed immediately after the vehicle was serviced and underwent its MOT at Lookers Preston in December 2025, during which it passed. The fault became apparent immediately following my return journey home after the service. I was subsequently asked to return the vehicle, and the issue was identified as a fault in the sound generator module.My concern is whether this fault was in any way related to the service or MOT carried out immediately beforehand, or whether it was purely coincidental or extraordinary. Is this a fault commonly seen at this vehicle’s age and mileage (approximately 30,000 miles)? I remain uncertain about this, particularly as I had to personally cover the cost of repairing the module.I would therefore appreciate clarification on the following points:Was this issue covered under the seven-year warranty for electrical malfunctions, as I understood it?Was it purely coincidental that the fault arose immediately after the service and MOT?I would appreciate your considered response.Kind regards,

Arranged to pick up a car to test drive for 24 hours. On the morning was told they didn’t have the car

Great service whilst in store but no follow up with prices etc

My car was repaired under warranty 10 months ago when all parking sensors failed simultaneously.Nine months later, the exact same fault occurred. I returned the vehicle to VW Lookers, expecting the repair to be covered for 12 months as would be consistent with ordinary consumer rights.Despite the vehicle now being out of its original 12-month warranty, I believe the previous repair should be honoured.Current Issues:Upon reporting the fault, I was informed of another £120 diagnostic fee, even though three parking sensors failed at the same time—an issue that was supposedly resolved under warranty.I provided my details for an update, but received no response. Multiple calls to the servicing department went unanswered, and emails were ignored.After five days, my wife was contacted and informed of the fault, but no action was taken to fix it, leaving us without a vehicle. She was promised a call back that day, which did not happen.The explanation provided—that a stone chip caused the failure of parking sensors on three sides of the vehicle simultaneously—is not credible.My vehicle has now been in your care for over a week, costing us significantly in unnecessary taxi fares.The servicing department has been unreachable, and even the sales team, who do answer, claim they cannot access records or contact the servicing team on our behalf.No individual has taken ownership of this issue.There has been no consideration for the inconvenience of being without a car for an extended period, nor any proactive communication regarding the repair status.The lack of accountability and poor communication have left me quite disappointed.I expect the repair to be completed under the original warranty terms, as the fault is a recurrence of a previous issue.I look forward to your prompt response.

I am writing to formally raise a complaint about my recent service experiences at Lookers Preston.On 30/12/2025, I booked my vehicle in for servicing and was assured that an automatic courtesy car would be available. However, when I arrived on the 9th of February 2026, I was informed that no automatic courtesy vehicles were available. As I only drive automatic cars, this left me without suitable transport. I accepted the service desk apology and agreed to rearrange the date again to the 21/2/2026 and I was assured that an automatic car will be available. Today when I went for my appointment, the same thing happened and like the first time, they tried to apologise and offer me another date. I found this to be disrespectful and inconsiderate as it already happened the first time and nothing really changed.As a result of the above, I have had to rearrange my work commitments twice to accommodate these issues, which has cost me both time and money. This situation has caused significant inconvenience and disruption, particularly as the lack of an appropriate courtesy car could have been communicated in advance.I would appreciate it if you could investigate this matter and clarify how situations like this will be prevented in the future. I would like a suitable solution to be presented.I look forward to your response.

we bought a vehicle in March 2024 from Lookers Preston, we bought 2year extra warranty at that time in addition to standard warranty.we had to sell the car last year and requested for a refund for the extra warranty that we paid.we were informed by Lookers Preston that it will be done easily, but later informed to contact.RAC advised as the warranty doesn't start until March 2026 they cannot cancel but the dealership should do that. we have been contacting Lookers Preston since Sep 2025 on multiple occasions regarding this and each time reassurance given that this will be sorted soon, and it has been verbal always. we are unable to get the refund or inform ombudsman services sine there is no formal reply from Lookers.we were given a phone number to contact by Lookers Preston today when went to discuss - this again went to RAC and they have informed and sent their stand today after phone call again.agreement number LOOK1119784, 18/03/2024, MH18RBO.we cannot be wasting our time that can be spent effectively with patients.we have been advised by the advisor when we called the complaints section to file the complaint online.

I booked a MOT at Lookers Preston Blackpool Road but the experience was my worst experienced in 20 years of using Looker services.My MOT appointment was at Wednesday 18th at 1.30pm. Knowing that that the MOT took approx. 45 minutes I advised/ confirmed, when booking, that I would wait while the MOT took place. About 2.50pm I noticed my car standing outside but on enquiring if it was ready I was told it hadn’t been tested. The receptionist gave various reasons for the delay but these were the usual excuses. Reception just didn’t know what was causing the delay.About 3.10pm the car was taken in for the test.Unexpected problems can happen anytime but what is so annoying is:-Why wasn’t I told about the delay on arrival?Did reception know about the delay?.Why didn’t reception check on the car progress and tell me.Why didn’t they speak to me advising me of the situation in that first hour?They must have known. If they had I could have made alternative arrangements i.e rebooking or gone elsewhere.My car wasn’t ready until 4.20pm.At 1.31pm I received a text advising I could check the car progress. The link to me to a booking in page only.At 17.16pm I received another text advising an update. Again the link took me a booking in page only.I still haven’t received the video report.Do I use Lookers in the future?

Not your fault you didn't get 5 stars,I should have followed up with a conversation

What enquiry , I haven’t recently been in contact with the site !!