On collection of my car after service, I was disappointed to notice some scratches on resr bumper. It looks as though the scratches have been made during washing of the car. There a wipe marks on the bumper around the scratches and it appears that grit might have been under what was used to wash the car. I will call the branch in the morning to discuss it and arrangements for scratches to ge removed.

I put in a complaint with Volkswagen directly about the service we received after having some bodywork done earlier in the month. This was passed on to lookers and I was told I would get a response within 48 hours. It has now been 5 working days and I have heard nothing in regards to my complaint.I know the complaint has been passed on as I had an email from Volkswagen confirming this.

I initially viewed a car at the end of January and after many issues, the payment was made for the car on the 27th February. The vehicle was then not delivered until the 1st April. On receipt of the vehicle, one set of microphones for the bluetooth system do not work, meaning that whilst driving, you can hear a caller but they cannot hear you, unless you undo the seatbelt, which is obviously neither safe nor legal. I contacted Lookers the same day to report the fault and having sent emails to Jon Gill (20/04 and 30/04) and then with Keiran O'Donnell (01/05, 07/05, 08/05 and 14/05), I found out that he is no longer employed by Lookers. Keiran had agreed to send a seatbelt to me and for Lookers to cover the labour for getting it fitted, as this was less expensive and time consuming than returning the car to you. Estimates were supplied for this. I was then given Neil Gibson as a contact and emailed him on 18/05 and have subsequently left phone messages for him on 19/05 (x2) and 20/05 but have yet to receive a call back or acknowledgement of my email. I have also not had a V5 for the car and on enquiring with the DVLA directly (as no-one at the brach responds), I find out the car is still recorded with them as being in the motor trade as the admin people had not sent the DVLA notification of the change of ownership. This has been since 27/02! So, I still have a car with a faulty seatbelt/bluetooth system that no-one is taking ownership of. This is not the service I would expect purchasing a car from the Lookers Group. I would like the problem rectified and some form of compensation as acknowledgement for my time and constant chasing of the dealership at which nobody takes responsibility and customers seem to come last.

Jordan Middleton was very helpful and informative and went out of his way to offer me a great deal.

Initial service and response was fine but over a week after informing you that I have decided not to buy the vehicle I am still waiting for my deposit back

Nobody got back to me

I part exchanged my car last month for a newer model. I was told the car was already in the country, at a branch in Guildford and it just needed transporting to Preston. However, it then transpired that this was not the case and the car was being made out of the country. It took some weeks more than I was originally told to arrive.Communication from the dealership was poor during this period, and I had to chase up progress numerous times.During the order, I was promised the same spec of car, except the panoramic roof and heads up display. I was happy with this compromise. However, on receipt of the vehicle I noticed there were no front parking cameras, no blind spot sensors and the seats were not electric - some significant differences from the spec of my previous car and at no point was I informed this was the case.I was promised after sales phone calls to check in on the car. I have not received any communication what so ever. I have attempted to get in touch the the sales rep and dealership numerous times and have received no responses.

Sales team not interested

Matty was polite and pleasant and being able test drive was great and easy to do without any pressure . We bought the same car we drove elsewhere only because it was an ID5 pro max which had quite a few more features than the match we drove in Preston . We went elsewhere only because of a better spec for no other reason.

cust is calling as she is sick of all the bushes that are growing into her garden. You are just leaving them and they are a mess in my garden,