Good morning, today I inquired about a Vw t roc style.The sale person Jordan dealing with it was utterly useless, and totally unprofessional about it. Start well well with the video, and then he just didn’t bother had to ask number of times what he could do as to a change over price he didn’t seem to be interested at all with doing a deal. The price is well below a trade It price and I know this,but told me to do a deal elsewhere!..ok I know you don’t always get what you want as a trade in price. But he didn’t even try to help.Wow I think he’s in the wrong job!..

Enquired about a car asking for video. No response. Assumed its sold which I understand but a short message to say out of courtesy would have been appreciated.

I am writing to raise a complaint regarding the standard of service I received during my recent visit to your Preston dealership.After dropping my vehicle off at approximately 10:00am, I received a call at around 11:30am following your inspection of the vehicle. During that call, I authorised the additional work you recommended, including an air conditioning service and a brake fluid change. I also specifically asked for my rear right tyre to be checked as it had been repeatedly losing air.My plan was to travel from the dealership to visit my grandparents and then return once I received a call to say the vehicle was ready. Before booking an Uber, I contacted the service department for a rough estimate of when the car would be finished. I was led to believe it would not be much longer, so rather than travelling to my grandparents and then back again, I decided to wait at the dealership.Unfortunately, I then spent around two hours waiting without any update. It was only at approximately 5:00pm that a member of staff approached me to ask what I was waiting for, at which point I was told my vehicle had been ready. At no point was I informed that the work had been completed, despite sitting in the waiting area. A simple update would have avoided an unnecessary two-hour wait.Since the service, I have also received repeated emails and telephone calls advising that my brake fluid change is overdue. I replied to the first email explaining that the brake fluid had been changed during this service, yet I continued to receive further reminders and calls. It was only after sending a second email that I finally received a response stating that my comments would be passed to the relevant department. This has left me with very little confidence that your records accurately reflect the work that was carried out.Adding to these concerns, my rear right tyre is once again losing pressure despite me specifically requesting that it be checked. I have also found that another tyre was inflated to around 40 psi, significantly above the manufacturer's recommended pressure.Given these issues, I would like written confirmation that both the brake fluid change and air conditioning service I paid for were completed. I would also appreciate an explanation as to why I continue to receive reminders for work that should already have been carried out, together with confirmation of what inspection was undertaken on my rear tyre.Overall, this experience has been extremely disappointing. The customer service I received was poor throughout, from the lack of communication on the day to the ongoing administrative issues afterwards. Unfortunately, the standard of service at Preston has declined significantly, and based on my recent experiences I would have serious reservations about purchasing another Volkswagen in the future.I look forward to your response.

Extremely unhelpful response after initial enquiry, being evasive and not answering direct questions. Perhaps he was having a bad day but you’d think you don’t want to sell cars with salesman like that.

We did not receive the locking nut or did the car have a spare key which had to be chased over a month after

After sales not receiving all information

Subject: Formal Complaint – VW All-In Service Plan 440183156852 MK21HHTDear Customer Services,I am writing to make a formal complaint regarding the extremely poor communication and administration surrounding my VW All-In Service Plan (Agreement No. 440183156852), which I purchased at your Preston branch in early March 2026.Three weeks after purchasing the plan, I had still not received any paperwork or confirmation relating to my agreement. I subsequently contacted the branch and received three separate emails from Neil Gibson assuring me that he would resolve the issue and arrange for the documentation to be sent.Despite these assurances, more than two months later I have still received nothing.To make matters worse, today I contacted VW Financial Services and spoke with Triana, who informed me that there is no record of my agreement on their system. This is deeply concerning given that the plan was purchased and I have repeatedly chased the matter over several months.I find it unacceptable that:• I have not received any hard copy or confirmation documentation for a service plan purchased in early March.• Multiple assurances were given that the matter would be resolved, yet no action appears to have been taken.• VW Financial Services has no record of the agreement despite the passage of several months.• I have had to spend significant time repeatedly following up on an issue that should have been dealt with promptly and professionally.I now require this matter to be investigated as a priority. Please confirm:1. That my VW All-In Service Plan 440183156852 has been correctly set up and is active.2. Why there is apparently no record of the agreement with VW Financial Services.3. When I will receive the full documentation relating to the plan.4. What steps will be taken to prevent further delays and inconvenience.Given the length of time this issue has remained unresolved, I would appreciate a response as soon as possible and no later than 14 days from receipt of this complaint.I look forward to receiving confirmation that this matter has been resolved without further delay.Yours faithfully,Andrew Heywood

purchased a vehicle at the end of March, within one week the cust was having problems with an app.the second key was inactie the side mirrors werent working, badge n the car was half missing. This was reported to a chap called John. As the cust lives some distance he was asked to visit another dealership. When the job is done the gargage needs to liase with them to pay the bill. Booked 4 weeks later, the key hadnt arrived so had to rearrange. Badge and key was taken in and asked to leave the vehicle for 24 hurs. Cust received a call to say the vehicle was done and payment had been done.. Repair garage hadnt received the funds. As they didnt receive the funds so wouldnt release the vehicle. When the cust went and picked up the car they noticed that the side mirror had already been damaged. Cables were tied together with cable ties. Then Preston wanted the vehicle back for a diag. Cust was told it would be about £2,000, this had nothing to do with the cust. They can take the car back and give the cust a cc this was agreed at the beginning of June, They would also reimburse for the taxi each way, but failed to advise it would take 5 working days to get the money sorted It did not arrive and today they still have not received the money. Grace from accounts advised the cust that they have not received any request. Text the dealership to see when the vehicle needs to go in. Monday emailed and has not replied and then emailed again and still no reply.

My problem was listened to and satisfactorily explained.

I submitted a complaint on 14th May, and have had no further communication. Ticket number 88278287. As per your website, communication is supposed to be within 14 days.