ID 3 August 2025, Demo model, broke down and is in VW dealership. Transpired that it already had faults, which had the customer know about he would not have bought it. Preston will take the vehicle back and ifi t is the same fault they will sort it. SM said they will pick up the car when they can pick it up and now this is 2 weeks ago and the vehicle still hasn't moved. No problem getting it not fit for purpose. Cust thinks VW UK have also have a hand in it. The cust has the authority too speak on behalf of his wife.

Friendly and helpful young lady.

Please can I have an update on my car it's been with you since Monday and when i dropped it off I was told I'd get a daily update that's not happened and I've rung and rung the last 2 days to see where it's up to but no answer.I've eventually spoken to someone about 1 pm today who said I would get a call back from the person dealing with my car at 2.30 Ish it's now 3.30 and I've had nothing. This is the 3rd time the car has been in for the same problem and your customer service is shocking, the update the person gave me over the phone earlier from reading notes on a screen sounds like the car has had done exactly the same as its first visit which didn't solve the issue as it was back up within 48 hours. The car does not do short runs I commute 20 miles to work and 20 miles back 3 days a week on the motorway. It runs round country lanes the rest of the time nothing is close so most journeys are over 30 mins each time up hills And round twisty lanes. I'm totally sick of being fobbed off and not given any information. If this continues I'll be seeking legal advice. The car has 4 year warranty with it and I've had it just about 12 months now and this has been an issue for at least half that time.It's the last time I would ever buy from you or VW for that matter.Please could someone have the courtesy to ring me Regards Rachel Sent from my iPhone [Bents] Disclaimer

Had car 1 year - it broke down went into Preston - has been chasing spare key for awhile, was told it would be in a few ago it would only take 10 days but this was weeks ago, Customer Dad has been in to branch to chase up also and was told it was getting sorted - no one at the branch is calling the customer back .

Never actually got a response

With reference to the ticket number 84623176An electrical fault developed immediately after the vehicle was serviced and underwent its MOT at Lookers Preston in December 2025, during which it passed. The fault became apparent immediately following my return journey home after the service. I was subsequently asked to return the vehicle, and the issue was identified as a fault in the sound generator module.My concern is whether this fault was in any way related to the service or MOT carried out immediately beforehand, or whether it was purely coincidental or extraordinary. Is this a fault commonly seen at this vehicle’s age and mileage (approximately 30,000 miles)? I remain uncertain about this, particularly as I had to personally cover the cost of repairing the module.I would therefore appreciate clarification on the following points:Was this issue covered under the seven-year warranty for electrical malfunctions, as I understood it?Was it purely coincidental that the fault arose immediately after the service and MOT?I would appreciate your considered response.Kind regards,

Arranged to pick up a car to test drive for 24 hours. On the morning was told they didn’t have the car

Great service whilst in store but no follow up with prices etc

My car was repaired under warranty 10 months ago when all parking sensors failed simultaneously.Nine months later, the exact same fault occurred. I returned the vehicle to VW Lookers, expecting the repair to be covered for 12 months as would be consistent with ordinary consumer rights.Despite the vehicle now being out of its original 12-month warranty, I believe the previous repair should be honoured.Current Issues:Upon reporting the fault, I was informed of another £120 diagnostic fee, even though three parking sensors failed at the same time—an issue that was supposedly resolved under warranty.I provided my details for an update, but received no response. Multiple calls to the servicing department went unanswered, and emails were ignored.After five days, my wife was contacted and informed of the fault, but no action was taken to fix it, leaving us without a vehicle. She was promised a call back that day, which did not happen.The explanation provided—that a stone chip caused the failure of parking sensors on three sides of the vehicle simultaneously—is not credible.My vehicle has now been in your care for over a week, costing us significantly in unnecessary taxi fares.The servicing department has been unreachable, and even the sales team, who do answer, claim they cannot access records or contact the servicing team on our behalf.No individual has taken ownership of this issue.There has been no consideration for the inconvenience of being without a car for an extended period, nor any proactive communication regarding the repair status.The lack of accountability and poor communication have left me quite disappointed.I expect the repair to be completed under the original warranty terms, as the fault is a recurrence of a previous issue.I look forward to your prompt response.

I am writing to formally raise a complaint about my recent service experiences at Lookers Preston.On 30/12/2025, I booked my vehicle in for servicing and was assured that an automatic courtesy car would be available. However, when I arrived on the 9th of February 2026, I was informed that no automatic courtesy vehicles were available. As I only drive automatic cars, this left me without suitable transport. I accepted the service desk apology and agreed to rearrange the date again to the 21/2/2026 and I was assured that an automatic car will be available. Today when I went for my appointment, the same thing happened and like the first time, they tried to apologise and offer me another date. I found this to be disrespectful and inconsiderate as it already happened the first time and nothing really changed.As a result of the above, I have had to rearrange my work commitments twice to accommodate these issues, which has cost me both time and money. This situation has caused significant inconvenience and disruption, particularly as the lack of an appropriate courtesy car could have been communicated in advance.I would appreciate it if you could investigate this matter and clarify how situations like this will be prevented in the future. I would like a suitable solution to be presented.I look forward to your response.