The staff will notPick up the phone. They will not return calls when you do get through. They have no information when you do get to talk to someone. We have returned a car and they haven’t contacted the finance. We are paying for a car we don’t have.

I was sold the car which had broken puddle lights. I took it in to be fixed when I asked for a set appointment which then wasn’t booked in for a ‘wait’ appointment and took over 4.5 hours to be told they didn’t have the parts in stock and I would have to take the car back. On pushing them they stated they did in fact have the parts but didn’t have the approval yet and the job would take another 2 hours after approval so just told me they didn’t have the parts, which is not great when it was booked in for a said appointment. 4.5 hours of my time wasted with no result and they wanted me to sit around and wait for 6.5 hours when they knew what the problem was and could’ve assessed the car first and asked for approval why fixing other cars. When I bought the car I was only given 1 key and was told I’d have the other key sent to me before the new year (the car was bought December 19th) it is now March 10th and still no second key. This is affecting me having the car as I can’t be a primary user on my car, I can’t do any software updates the car needs as I need to be a primary user and it’s disheartening this was meant to be a nice experience of getting a car but I’ve had nothing but trouble, a lack of communication and poor customer service after the sales. Happy to take my money but not hold up on what they promised with getting the second key with my car. It’s become beyond a joke I’m having to fight and argue over a key.

ID 3 August 2025, Demo model, broke down and is in VW dealership. Transpired that it already had faults, which had the customer know about he would not have bought it. Preston will take the vehicle back and ifi t is the same fault they will sort it. SM said they will pick up the car when they can pick it up and now this is 2 weeks ago and the vehicle still hasn't moved. No problem getting it not fit for purpose. Cust thinks VW UK have also have a hand in it. The cust has the authority too speak on behalf of his wife.

Friendly and helpful young lady.

Please can I have an update on my car it's been with you since Monday and when i dropped it off I was told I'd get a daily update that's not happened and I've rung and rung the last 2 days to see where it's up to but no answer.I've eventually spoken to someone about 1 pm today who said I would get a call back from the person dealing with my car at 2.30 Ish it's now 3.30 and I've had nothing. This is the 3rd time the car has been in for the same problem and your customer service is shocking, the update the person gave me over the phone earlier from reading notes on a screen sounds like the car has had done exactly the same as its first visit which didn't solve the issue as it was back up within 48 hours. The car does not do short runs I commute 20 miles to work and 20 miles back 3 days a week on the motorway. It runs round country lanes the rest of the time nothing is close so most journeys are over 30 mins each time up hills And round twisty lanes. I'm totally sick of being fobbed off and not given any information. If this continues I'll be seeking legal advice. The car has 4 year warranty with it and I've had it just about 12 months now and this has been an issue for at least half that time.It's the last time I would ever buy from you or VW for that matter.Please could someone have the courtesy to ring me Regards Rachel Sent from my iPhone [Bents] Disclaimer

Had car 1 year - it broke down went into Preston - has been chasing spare key for awhile, was told it would be in a few ago it would only take 10 days but this was weeks ago, Customer Dad has been in to branch to chase up also and was told it was getting sorted - no one at the branch is calling the customer back .

Never actually got a response

With reference to the ticket number 84623176An electrical fault developed immediately after the vehicle was serviced and underwent its MOT at Lookers Preston in December 2025, during which it passed. The fault became apparent immediately following my return journey home after the service. I was subsequently asked to return the vehicle, and the issue was identified as a fault in the sound generator module.My concern is whether this fault was in any way related to the service or MOT carried out immediately beforehand, or whether it was purely coincidental or extraordinary. Is this a fault commonly seen at this vehicle’s age and mileage (approximately 30,000 miles)? I remain uncertain about this, particularly as I had to personally cover the cost of repairing the module.I would therefore appreciate clarification on the following points:Was this issue covered under the seven-year warranty for electrical malfunctions, as I understood it?Was it purely coincidental that the fault arose immediately after the service and MOT?I would appreciate your considered response.Kind regards,

Arranged to pick up a car to test drive for 24 hours. On the morning was told they didn’t have the car

Great service whilst in store but no follow up with prices etc