David in Sales was excellent unfortunately the car didn't meet my expectations and have bought from another manufacture

The 2 staff in the service dept were pleasant and helpful

I was made very welcome and extremely happy with the support I was given due to my disabilities, by the staff member dealing with my vehicle booking.

Tammy was extremely helpful

At the previous visit the service receptionist recommended the all in plan which we took up and on the most recent visit the warranty covered a replacement boot lid lock. I was kept informed throughout the booking by a very helpful chap.

I’ve still got my own car have not changed it only the finance which is a bit different to most of questions asked always very good service apart from when tyres were changed not your usual standards .

Andreas was amazing to work with for my purchase, the whole process was very smooth yet again, super easy and I felt comfortable with all the support with the new car and upgrades. Absolutely love my new car. Wouldn’t go anywhere else. Always feel like service is tailored to myself as an individual, not your usual generic, service. Thanks again Lookers.

Very pleasant and stress free experience. Well done to all.

Jayne Allred was very helpful, managed to source a vehicle to test drive at short notice and did not push when I said about not moving forward today. I felt very respected and if I end up purchasing a VW in the future I will likely come back to Jayne.

I didn’t receive a video but I had very informative regular updates from Matty