I only looked on the website and looked at the valuation for my car. I was then phoned daily, whilst at work to ask about my interest. If I’m honest, completely put me off

Went for test drive and was not given any instructions on where controls were. Felt the salesman was very pushy

We placed a deposit in a car, then contacted the garage for a test drive. On the day the service wasn’t great. The vehicle was being used by a staff member and we were handed her bunch of keys and taken to the vehicle. As it was being used we did expect some personal items to be in the car. However no time had been taken to even remove rubbish from the car. Therefore we felt no effort had been made and. What would the state of the car be in a month if this is how it was being looked after.

The guy who served us was very helpful

Nicole was attentive and quick to respond to my online enquiry. Star less only because the first quote was worked out wrong for part exchange.

Customer service was very friendly

I made a complaint on 12th March. I have had response. Ticket number 86784025.Today I have received ANOTHER text message . I have unsubscribed MULTIPLE times. STOP MESSAGING ME

I am writing to formally complain about the recent experience I have had with this Silverlink Lookers dealership.I have had all my cars from this dealership I have been coming here since 2014 for every purchase, service, MOT etc and have never had such a terrible experience. I am also 8 months pregnant, this situation listed below is causing me so much un-necessary stress and wasted time I am both shocked and appalled.I purchased and collected a VW Tiguan from the Silverlink dealership 27/03/26 (NC22 DCE)I went through this process with sales advisor Matthew Brent who sold me the vehicle. While I sat in the dealership with him we confirmed that the car would be fully serviced and MOT’d when I came to collect it.I was surprised when I came to collect the vehicle that he then asked to pay separately to tax the vehicle, in other sales situations I have been in and from speaking with other people this is usually taken car of as part of the sale.Myself and my husband noticed at the time of collecting the car some swirling around a dent on the side of the car, issues with the paintwork on the rear bumper and a yellow colour headlight to which the sales advisor Matthew Brent told me to send an email and I could bring the car back in. I sent this email along with pictures of the headlight fault 31/03/26 and talked about the dent then.I was emailing Matthew about the various issues and trying to organise having this looked at in the workshop and I double checked that the date I could come back in with the car (Friday 10thApril) - the email chain shows that I asked for clarity that the workshop was expecting my car and whether I'd need to book a courtesy car - I was told it would be looked at while I was there. I was very clear that I would have my young son with me and I’d be alone so I needed to know it was all expected and booked. Also, the original suggestion made to me was to polish the car regarding the dent, you can not polish out a dent so we decided to leave that point and just focus on the headlight being faulty as a priority.When I arrived on the Friday the service desk advisor who spoke to me was a Chris Smith. I had to bring my toddler with me which again I had told Matthew would be my circumstances. On arrival Chris told me my car wasn't booked in, they did not know anything about it and they were far too busy to look at anything. I explained about the emails I had with sales (who made no appearance even though had emailed that same morning) and I said how frustrating and disappointing this was. I was met with terrible attitude from Chris with no apology for wasting my time but just telling me he had 40+ jobs booked in so no one would be looking at my car and I had to book it in separately.I told him that I had already emailed photos in of the headlight. Chris then asked to take my mobile phone with the pictures on away to show someone in the workshop to only return and tell me nothing aside from I just need to book in. I was dropping off a parcel shelf and told Chris that I needed to go and get that, there was no offer of assistance with getting that or lifting anything for me so I had to put my toddler back into the car drive to the front door leaving him in the car to do so. I entered with the parcel shelf only to see that Matthew was now stood with Chris speaking when I entered and had to leave the parcel shelf. This was extremely uncomfortable for me and awkward.I had since booked my car in as Chris told me I had to do which was a little delayed as I need a hire car for the day when I leave it with me still working full time. I arrived at the dealership Tuesday 05/05/26 for my appointment and was met by the service desk initially having no idea that I'd booked a hire car which was immediately frustrating. I was then told it was pointless me going away as the workshop would need to just look at the car first then book in the work.I explained that I had emailed photos in, I had visited the dealership, I had presented photos to the workshop all to get to this point. Hayley apologised but said there was nothing else to do as parts etc. would need to be ordered if needed.I had taken time out of my work day this time to bring my car there and then had to sit and wait while a member of the workshop went outside and took photos of my car. Photos that had already been provided many weeks prior. Also photos that had been physically shown to the workshop already.I then came home to an email notification that the car MOT was due and having checked online it was correct that it had never been done as I was told it was going to be.To make bad matters worse I have just received my V5 document in the post and the dealership have spelt my name wrong. How can this level of incompetence occur for me to receive documentation with my first name spelt wont. I can not describe how infuriating this is for me and I can not comprehend why I am receiving such awful service.I have never know such sloppy poor and rude service, as soon as I paid the money for the car I have been treated terribly and I have no time to resolve this before I am due to have my baby.Every service, MOT and car I have had for over 10 years has been through here but as soon as I am able to do it this car can come back and I will never purchase from here again.I’ll be sharing this experience as widely as I can as I know, particularly when aimed at a pregnant woman who was alone with a toddler, will certainly deter others from visiting.Hayley from the servicing desk has stepped in and is helping resolve the situation but it is nowhere near sorted. She has been helpful but notes that the part may not be in before June.My vehicle absolutely without question needs to be MOT’d, fixed, V5 document remediated within the next 2 weeks.I want to receive correspondence from the most senior available individual in relation to this whole matter.

A really personal and professional service. Definitely going the extra mile

To Whom It May Concern,I am writing to raise a formal complaint regarding my vehicle, registration ND71 UWH, which was purchased from VW Silverlink in 2024 and is currently on finance with a service plan attached.Due to changing family circumstances, I am now looking to hand the vehicle back or sell it privately. However, despite attempting to sell the vehicle through several providers including Motorway, Carwow, and Facebook Marketplace, I have encountered significant difficulties achieving a fair market value for the car.The primary issue raised repeatedly by prospective buyers is that the vehicle only has a partial service history rather than a full service history. Specifically, there appears to be missing service information for the year 2023 — a period before I owned the vehicle.I am extremely disappointed to discover this, as I would not have expected to purchase a vehicle from a main dealership with incomplete servicing records. Buyers are now requesting price reductions of between £500 and £1,000 because of this missing history, despite the issue not being my fault as the current owner.I feel that I have effectively been mis-sold a vehicle with a partial service history and expected far better from a dealership with the reputation of VW Silverlink, particularly as both myself and members of my family have purchased multiple vehicles from yourselves over the years.I would appreciate this matter being reviewed urgently and request that a manager contacts me directly to discuss a resolution and my available options moving forward.I look forward to hearing from you as soon as possible.