Quick, friendly, informative, patient.

On the Friday I enquired mid afternoon. I was sent a personal video by Steven at 1458 that same day for an appointment at 1000-1100 the following day, Saturday. At 1038 on that Saturday I received a phone call advising that someone had already purchased it. Appreciate that I hadn't gone too far on my way (I live near Stokesley), but I felt truly undervalued that my appointment meant nothing. As far as question 4 below is concerned. Yes I am still in the market for a car, but no, there is nothing further I need Lookers for.

We were sold a car with 3 Weeks MOTNever got the V5Taken in for service - Brakes advisedTaken in for MOT - Brakes no advised and new wishbone problemCar returned with MOT but also with a rattle.Rang silverlink, they said since they didn't have one and sent me to scotswood, its not there problem.

Friendly helpful staff

Cust car had been in the dealership and taken on a test drive and involved in an accident whilst be driven by a technician at the dealership. The cust has been dealing with Darren. He had a CC whilst the vehicle was in with yourselves. The cust is getting very frustrated as no one is coming up with the details for our insurance and he is about to reneww his insurance and has this claim hanging over his head.

Interest rate is very high. We found that entry/egress from the cars we looked at (t-roc and t-cross) was quite difficult for those with arthritis

Courteous greeting, very helpful salesman (Stephen)

I didn’t expect to receive a call and a video the next day

My Wife was due to drop off our newly bought car at 8:30 this morning.She came in and a man called Matt Brent asked her if she needed any help and she said she has an appointment to get the car looked at as it has minor issues. (I don't want to mention the sales person name the appointment was booked with as it wasn't their fault) He said that the sales person isn't here yet and to take a seat, 15 minutes later my wife was still waiting and no one else had offered to assist, so she stood up to find another member of staff when Matt was walking through the showroom and announced ‘she still isn’t here yet’ abruptly, without stopping to address my wife ‘the customer’ with any respect or decency.My wife could clearly see that the sales person still had not arrived as she was already waiting 15 minutes by this point, my wife explained her appointment was 8:30am and while she was talking to him, Matt still didn’t stop walking and said "I'm with a customer you're going to have to wait"- no customer in sight may I add. To which my wife said 'I cant wait, I have to leave to go to a hospital appointment' Instead of helping he caused a bigger problem.I am absolutely appalled in this Matt Brents behaviour to which this made my wife very upset with this interaction. Rather than being helpful he made my wife feel like an inconvenience which is polar opposite to how we were made to feel by the sales agent we bought the car from. We are NEW customers, and she was made to feel uncomfortable and unwelcome. She is 27 weeks pregnant and High risk going through a PPROM pregnancy, she doesn't deserve to be this stressed, especially in a CAR DEALERSHIP.I would appreciate it if you could investigate this matter and provide a response regarding how you intend to address this issue. Customer service plays a significant role in purchasing decisions, and our recent experience fell completely below expectations. I would like to thank the lady who came over to my wife after witnessing the way Matt spoke to her and was more than helpful and couldn’t apologies more. Your kindness has not went unnoticed.

I am writing to formally log a complaint regarding the unacceptable treatment my husband and I received at your Silverlink branch today.We visited the dealership to inquire about test driving a Volkswagen T-Roc. When asked if we had looked at any vehicles already, we mentioned seeing some competitive deals online. However, we explicitly stated that we had not settled on a specific car yet and were actively looking for the right option—even asking the representative about the R-Line models.Instead of attempting to earn our business or discuss Lookers' own stock and offers, the sales team took a highly dismissive approach. They assumed we could not afford the vehicle and outright refused a test drive, stating it was "not in the business interest" of the garage because we had looked at an online deal elsewhere.This dismissive attitude and immediate refusal to assist a genuine customer has completely ruined our perception of Lookers. Rather than engaging with a potential buyer, your staff chose to turn us away based on entirely incorrect assumptions.I expected a much higher standard of professionalism from a major dealership group and look forward to hearing how head office intends to address this poor standard of service.