You are contacting me continuously. I told you over 6 months ago I no longer have my Vw and don’t want contacting. You have continued to phone me. I blocked your number but you are somehow still able to Leave me voicemails.I’ve had multiple emails despite replying to say I don’t have the car anymore. I’ve unsubscribed but they still come through.I’m now getting texts to my phone even though I’ve text the Number to tell you to stop.This is not appropriate handling ofMy data, it is harassment. and I want all My details removed from your systems and no further contact.If I receive any further contact I will be forced to report you to the motoring ombudsman.

Helpful staff!

bought a car 01.26 full process was rushed very unprofessional, log book in wrong name and the tax. Lashing down with rain on the Sunday and they left us out side, 4 weeks the log book has come and it is in the wrong name. The manager has come back with a different story and the wrong name is still on the log book and it is going out of the wrong bank account. The cust husband works for Lookers and cant believe the service he has received. The finance is the husbands name and the log book should have been in the cust name.

Very pleased with the car and the purchase process. Matt did a good job, thank you.Very impressed with Lookers overall.

The salesman tried very hard to upsell - I told him that I was not interested in the extras - he didn't take no for an answer. Sales Rep - Matt Brent. He was less than honest about the car The car had a very odd history. The car only had 150miles on it and was on a 25 plate. Mr Brent assured me that the car was nearly new, but it was 10months old! The car had been parked for 10 months - He could not explain why it had been parked for 10 months and had two registered owners. The whole thing was very fishy.Mr Brett and the new car sales team argued among themselves on who could provide the best deal - No love was lost between the salesmen at Silverlink.In summary - a salesman who did his best to upsell, a car with a very odd history and salesmen openly arguing among themselves.If I could give zero stars - I would have ! I will spend my £35k elsewhere.

I called Lookers on 19/02/26 because the amber engine management light came on dashboard. The earliest time the car can be booked in to have it looked at is 27/03/26. I was advised to call RAC breakdown to assess if car is safe to drive. RAC came out and advised fault is with the purge valve. While it is not unsafe to drive I was advised that doing so could end up causing further problems. They cleared the code but the light has now come back on. I called Lookers back to report what RAC had found and to see if I could be booked in sooner. Was advised that 27/03/26 is the earliest my car can be seen. I queried why the website showed I could book in for a service any time from the end of February onwards and was advised that a different engineer was required to run a diagnostic and that the earliest that could happen would be 27/03/26.I am a carer for my disabled mother and I have to get her to and from various appointments. I am now expected to drive around for almost 5 and a half weeks with a faulty engine, causing who knows what further damage that probably won't come to light until after my warranty expires. I am astounded as to why a VW specialist garage only seems to have one engineer who can operate a diagnostic machine. Now, I'd like to be clear that my complaint is not about the staff. They are always courteous and when I called, the girl I spoke to did look to see if there had been any cancellations, so from that respect she did all she could to help, she was apologetic that she couldn't get my car seen earlier. My frustration is with Lookers as a company. I find it very disappointing that Lookers think that its fine to let customers drive around with faulty engines, risking breakdown or further engine damage, for over 5 weeks because only one person can operate a diagnostic tool (or that only one diagnostic tool is available?). Is it because it is a potential warranty fault and therefore cost to the company? If I had use of another car I wouldn't be as frustrated, but I don't. I would book it in with a local garage to get it fixed sooner but that would be at a cost to me when it could be dealt with under the warranty. Is there any way this can be resolved before 27/03/26?

Useless

Piere was great - very helpful, knowledgeable and accommodating.

Hello my name is danny mcgurty. I have a mobility car from silverlink, newcastle, reg ND24HHR. Im having alot of technical faults with my car. There has been faults with it from the day i got it having to call silverlink multiple times due to sat nav and dynamic lights issues, and a dusty smell coming from the vents. Since then its been an anxiety problem. Ive taken mulitple recordings of system warnings from braking issues to dynamics road sign failure, sat nav crash radio and full screen not working unable to change temperature and use heating when the system does what it does. Theres issues with the automatic high beam flicking off when theres a straight open road with no cars or speed restrictions and it turns the lights down. I can be in 6th gear doing 70mph on the motorway and instead of the gear changing to 7 it drops to 5 causing instant power. The front assist is sensitive and has on 2 occasions emergency stopped in the road with nothing or anyone in front, it has also emergency stopped a number of times driving off the driveway causing pain due to having a broken spinal cord and multiple broken spine disks which is the reason I desperately need my car.I have tried to raise my issues with silver link however all i got was bring evidence and nothing more done. I got calls daily to book it in for a service that i later found out didn't need done at all with it being 1 year old. There i told them about the issues again told to provide proof, the air con they listened by simply looking at it and charging mobility £65 when this is and has always been far fault since day 1.I have had it in kwikfit last week and the brakes are fine no fault and they are the original brakes at 28k miles which proves how gently i drive the car. As I've been unable to get a proper inspection of the faults I'm here raising a complaint and safety concerns over the car and as such the car will not be drove and must be collected from my property to have inspected.At this time i need to raise this as a complaint and i would like someone to call me from head office to open a complaint and to book a slot to pick the car up as soon as possible as it states no sos contact garage, and because i paid over £2000 deposit for this car and I'm sick to the point of brining the car back and requesting a full refund which i will talk more when this complaint is opened, i will need a reference number for this complaint/safety concerns complaint to also bring mobility into this complaint. Please note again the car is not drivable due to the many failure factors.I have added 3 small videos with multiple warnings as well as showing the screen go off and the clocks on the dash go see through. I have more video which i can send when the complaint is opened fully.Please reply to this email up on receipt of this contact and you may call me on07563 009393.Again the car is going to have to be picked up and I'm also going to need a curtsy car of the same power as my golf and automatic with gear paddles due to health issues with my left leg.Danny mcgurty

HiI'd actually like to make a complaint as I've since received a quote for a service plan which I assume is a result of you sending me details of this. There is an option for a far cheaper plan that I wasn't even notified off which is disgusting and underhand.I've bought my last 2 cars from this garage and as a result my father has bought 3 cars. Given what you have since sent me today I'll be seriously considering if we ever do business with this garage again as I prefer to deal with honest people who aren't looking to deliberately rip me off.CarolineHi,No problem at all.Thanks,Beth.Beth BirlesonCustomer AdvisorLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.ukFrom: Caroline ArmstrongSent: 20 February 2026 15:44To: Beth BirlesonSubject: RE: NL23VOAExternal Sender: Confirm legitimacy before acting.HiThanks but I'll probably only keep the car another 10 months and that's still nearly £370 for a service with an MOT to add on. I'm afraid those prices are daylight robbery.CarolineSent from my Galaxy-------- Original message --------From: Beth BirlesonDate: 20/02/2026 15:38 (GMT+00:00)To: Caroline ArmstrongSubject: RE: NL23VOAHi Caroline,No worries at all.Take a look at the service plan just as another option.Kind regards,Beth.Plus Plan24 Monthly Payments£30.99• available:2 Services• available:1 Pollen Filter Replacement• available:1 Air Filter Replacement• available:1 Set Spark Plugs/Diesel Fuel FilterThe Plus Plan offers everything in the Standard Plan, as well as additional items that may be required at a certain age or mileage. See below for more detail on what is included during a service.Select