Lookers Volkswagen Silverlink
4.7/5
4.7 /5
1,866 Verified Reviews
The Silverlink, Silverlink, Wallsend, NE28 9ND, GB
0191 296 9500
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,866 Verified Reviews
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5.0/5
5.0 /5
Friendly and knowledgable staff, listened to my requirements and wasn’t at all “pushy”
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5.0/5
5.0 /5
It was an enquiry into possibly changing my vehicle and I was attended to by Ben Smith who was extremely helpful throughout the process and went over and above the call of duty to help me. It was a easy straightforward process and I thank him for his effort.
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BUYER BEWARE. Bought a VW T Roc in February, 3yrs old 25 k miles on clock. Very pleased with the car, drives great, no problems. Recently had pointed out to me by a relative that front tyres were perished on outer tread, and almost down to 'spacers' a MOT failure !! I bought a car that was VW approved with 1yr MOT, no advisories.I obviously assumed that all was well. My fault as I didn't inspect the tyres before purchase. I.m now going to have to buy two new front tyres ,having had the car for just two months. Not a great advert for Lookers, but as I've said , my fault for not checking over car throughly.
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5.0/5
5.0 /5
Mark was great, really professional and informative and really engaging and helpful
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5.0/5
5.0 /5
Carl Blackburn was friendly and very helpful. He answered all our questions about the vehicle we were interested in and offered a test drive despite us not having booked in advance. We were at the start of looking at EVs and not ready to buy at that stage, but Carl was extremely helpful and easy to talk to. Thank you.
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5.0/5
5.0 /5
Knowledgeable, helpful and friendly staff
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3.0/5
3.0 /5
Dont know anything about this
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I contacted you on the 14th March 2026.I got a receipt to say you’d received my complaint. Ticket 86846975. You’ve not contacted me within the 14 days to discuss further. I’ve heard nothing from you in the past month and feel I’m being deliberately ignored. If you could please contact me at your earliest convenience to discuss this. If we’re unable to resolve this issue I’ll be taking further action. Very disappointed with your lack of communication.
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3.0/5
3.0 /5
Poor part ex valuation
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This followup relates to my complaint to you Ticket 86972085. It was registered 19 March. Your promise was to get back within 14 days. It is now 23 days with no reaction.