Phoned You to see if you could help me but I cannot proceed at present.

The difference between the p/ex price and asking price for Lookers car was 18.5k. I viewed the same vehicle at a different location that was 2 years older with similar mileage but 13k cheaper than your car.This makes me think Lookers car was over valued if you required my vehicle and 18.5k in cash

Purchased a second hand VW Tiguan from you costing over 19’000. The car was serviced and had a full MOT. Not long after purchasing, I was horrified to discover one of the tyres had been illegally repaired, near the sidewall with a plug. I also had to replace another tyre that was nearly bald. My local garage said the repaired tyre was extremely dangerous and the car should never of passed a MOT. I’ve also had to replace the battery and was told it needed a software update too. I have photos of the dangerous tyre that I’ve kept as evidence.

Very pleased with the new car and salesman Salesmen and Mark

After going down to the dealer to ask about my warranty I was told it had ran out this year March 2026 (newcastle vw).When I bought my car in March 2024, it had a years warranty then I paid for 2 extra years, or so I thought but I had no paperwork to confirm, after asking for it several times.I was pressured into buying the warranty, as apparently I got a deal because I bought warranty. Every time I call up the call centre I'm told I have to pay £180 for it to be looked at, half the issues I've had you need no mechanical knowledge to know its the problem.Clair at newcastle VW service desk is the only person I've managed to deal with who cares and does an excellent job, if only everyone was like her. Others seem to just palm you off.My car now has an issue with either the coolant bypass valve or the waterpump/thermostat (common vw problem as its now on revision M, with North America vw covering it for 8year) it's showing an eml, fluctuating temps, and my acc has an error.Because I was told I had no warranty its currently sat at a vw specialist waiting repair. So can I ask why I paid £349 for extra warranty that I'm now unable to use.I look forward to hearing from yourselves in regard to the poor service from purchase to the aftercare of the sale.

I only looked on the website and looked at the valuation for my car. I was then phoned daily, whilst at work to ask about my interest. If I’m honest, completely put me off

Went for test drive and was not given any instructions on where controls were. Felt the salesman was very pushy

We placed a deposit in a car, then contacted the garage for a test drive. On the day the service wasn’t great. The vehicle was being used by a staff member and we were handed her bunch of keys and taken to the vehicle. As it was being used we did expect some personal items to be in the car. However no time had been taken to even remove rubbish from the car. Therefore we felt no effort had been made and. What would the state of the car be in a month if this is how it was being looked after.

The guy who served us was very helpful

Nicole was attentive and quick to respond to my online enquiry. Star less only because the first quote was worked out wrong for part exchange.