Lookers Volkswagen Silverlink
4.7/5
4.7 /5
1,853 Verified Reviews
The Silverlink, Silverlink, Wallsend, NE28 9ND, GB
0191 296 9500
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,853 Verified Reviews
5.0/5
5.0 /5
Rebekah Jeffreys was Great.

5.0/5
5.0 /5
Always have my cars serviced here on the service plan. They used to be washed as part of the service but this no longer happens and had been a nice perk.Always have the tyre pressure pop up a day or 2 after a service saying the tyre pressure is wrong and needs resetting and so wonder if something done during the service has effected this as the tyre pressure was 5 less than it should be when checked at home.

5.0/5
5.0 /5
I'd like to add that Darren was an outstanding representative of your business. He was clear, patient, extremely helpful and very personable. The sale and purchase was made extremely straight forward for me and overall I'm more than satisfied with everything. Much appreciated. Claire Atthey

4.0/5
4.0 /5
Team were great. Web tool to monitor progress is great. All felt very simple.

5.0/5
5.0 /5
The experience used to be far better when you offered the customer a lift home and lift back to collect the car. It appears to be a cutback which has impacted heavily on the customer service experience. I had to pay £10 in a taxi to get home and then arrange for someone to give me a lift back in to collect the car. The other thing that no longer happens is the car was put through the car wash before being handed back.

5.0/5
5.0 /5
First class service 👍

5.0/5
5.0 /5
I always receive excellent service from the helpful and friendly staff.

5.0/5
5.0 /5
Great service but really disappointed that there is no wash and vacuum. My wife has an Audi from Audi lookers silverlink and she always gets a wash and vacuum when she has a service. Why is there a difference?

5.0/5
5.0 /5
Friendliness of staff, continued good experience over the last 13 years. This is the 7th car I have purchased from this dealership.

4.0/5
4.0 /5
Our sales person Brett Field was very knowledgable and not pushy to allow us to make the right decision on a new car, in unprecedented circumstances when it’s harder to purchase a new car. Thank you.