Lookers Volkswagen Silverlink
4.7/5
4.7 /5
1,877 Verified Reviews
The Silverlink, Silverlink, Wallsend, NE28 9ND, GB
0191 296 9500
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,877 Verified Reviews
5.0/5
5.0 /5
Dan Jonstone was very helpful and went out of his way to help me get the right answers. I’ll definitely be back next time I’m looking for a new car

5.0/5
5.0 /5
Carl Blackburn sorted myself out . First class service

5.0/5
5.0 /5
I would like to praise Brett Field for his exceptional knowledge about the product, amazing customer service skill, general charm too!

5.0/5
5.0 /5
Pierre was really helpful, professional. Made it all easy and straightforward.

5.0/5
5.0 /5
Rebekah Jeffreys was Great.

5.0/5
5.0 /5
Always have my cars serviced here on the service plan. They used to be washed as part of the service but this no longer happens and had been a nice perk.Always have the tyre pressure pop up a day or 2 after a service saying the tyre pressure is wrong and needs resetting and so wonder if something done during the service has effected this as the tyre pressure was 5 less than it should be when checked at home.

5.0/5
5.0 /5
I'd like to add that Darren was an outstanding representative of your business. He was clear, patient, extremely helpful and very personable. The sale and purchase was made extremely straight forward for me and overall I'm more than satisfied with everything. Much appreciated. Claire Atthey

4.0/5
4.0 /5
Team were great. Web tool to monitor progress is great. All felt very simple.

5.0/5
5.0 /5
The experience used to be far better when you offered the customer a lift home and lift back to collect the car. It appears to be a cutback which has impacted heavily on the customer service experience. I had to pay £10 in a taxi to get home and then arrange for someone to give me a lift back in to collect the car. The other thing that no longer happens is the car was put through the car wash before being handed back.

5.0/5
5.0 /5
First class service 👍