Not contact me any thing about it

Stephen Robinson is being very helpful.

Recalled for software update collected and driven to Carlisle in perfect working order.Originally done at Lookers Volkswagen Carlisle and taken over by Silverlink NewcastleAfter very poor communication from the after sales manager at Carlisle I am in a position where the car is supposed to be transferred to Newcastle for a New ECUHaving now spoken to the after sales manager at Silverlink on the 30/03/2026 and asking to be kept up to date I still don’t know where my car is and whether the part has been ordered.I have however been told that the new ECU may not actually solve the problems

Dealing with for his mother in law purchased a VW Troc 1 litre 21/05/2025. 18-11-2025 oil light and EPC on the dash, informed lookers and they advise to contact VW assist. VW assit no diag was taken at the time but appears that the oil was low and topped up. 19-12-2025 vehicle again had a warning light oil light, 3 fault codes recorded by VW assist. sent into the dealership. 29-12-2025 Info came from subject access request, transcript this was following a telephone call for an update. No info had been given until this point. Large repair, metal shavings in the sump, on with tech team too see if needs a replacement engine Metal shavings in the sump where the oil sits. damage too the engine as well. Numerous questions the car is in the dealership now. another breakdown in feb cust then made formal rejection of the vehicle. cust has asked for tec etails too be shared and explained, none of which have been forth coming. It an active investigate with VW. Subject information request asked.

With reference to ticket Ticket 86972085, I assume I shall receive a response by tomorrow (14 days) or I shall be escalating this.

Dear Sir/MadamI am writing to inform you of my disappointment.I bought a second-hand polo from LookersVolkswagen Silverlink, Matthew Brent was the salesman. I was looking for a reliable little car and was assured this car had been regularly serviced and very well looked after.Since buying this car it has been into Working VW three times and yesterday, I had to be towed in for a clutch slave failure. I am still waiting to hear whether this will be covered under warranty.I wish that I had walked away from buying this car because as soon as I had paid for the vehicle, I was ushered to one side to sort out my insurance with no thank you, no being shown out to my car and no aftercare sales care due another customer waiting.Workington branch has been very kind and have sorted out the previous issues with my led lights which failed and fortunately I managed to solve the window washer issue myself when the fuses blewIf I could return this car then I would. I feel that I have been mis sold this polo and am utterly disappointed by the problems I am encountering.It is Easter and one of the reasons I went for a polo was that they are supposed to be reliable. I will now struggle to transport my grandsons around this Easter and have as yet have had no word about when my car will be repaired or if the warranty will cover yet another issue. I have only had this car for just over four monthsI await to hear from you with regards to my complaintWith kind regardsNatalie Maddocks

The main part of the advert said the car was 115bhp, but the video said it was 95bhp. Confusing. On checking the registration number, I discovered it was 95. I wanted a 115bhp. At least I didn’t have a wasted trip.

Dear Sir/Madam,I am writing to raise a complaint regarding the service I received during my recent visit for an MOT and service on 23/03/2026.Following the inspection, I was contacted and advised that my car required two new tyres. I agreed to proceed and opted to pay via the three-month instalment plan. I was then informed that the tyres I had selected were not in stock and may be available the following day (24/03/2026). I was asked to leave my car overnight, and although I was offered a more expensive alternative to have the work completed the same day, I declined. I was assured I would receive an update the next morning.However, I did not receive any communication. By the afternoon, I had still not heard anything, so I contacted the garage myself and was told that the tyres had been fitted and the car was ready for collection.As I was at work until after 5pm, I arranged for my father to collect the car. I was advised that if collection was after 5pm, the vehicle would be handed over via the sales department. I confirmed with the advisor that my father would arrive within 20–30 minutes, which was agreed as fine. I also clarified that I had already arranged payment for the tyres via instalments, and that only the MOT fee of £54.85 remained outstanding. This was confirmed by the advisor.Unfortunately, when my father arrived, he was told the car was not ready. It had not been cleaned, and he was incorrectly asked to pay over £200. He explained that the tyres had been arranged on a payment plan and that only the MOT fee was due. Due to needing to get to work, he had no choice but to leave with the car in an uncleaned condition. Had we been informed that the car was not ready, he would not have made the journey.I cannot stress enough how disappointing the lack of communication and organisation has been throughout this experience. It has caused unnecessary inconvenience and frustration.I would appreciate your response regarding this matter and how you intend to address these issues.Kind regards,Kiera Sanderson

Mark was helpful, informative and friendly. My work situation is uncertain hence not going ahead with a purchase at this time.But I will be replacing my car in due course and I would not go anywhere else for my car or servicing.

Had arranged a test drive. Disappointed to receive a text the day before “car sold”Won’t be shopping here again. Bought a car privately the next day